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Feature #7647

closed

GoAPIv2 Campaign feature - Disable Alter Customer Phone

Added by Levy Ryan Nolasco over 5 years ago. Updated over 5 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Chris Lomuntad
Category:
Features
Target version:
GOautodial Open Source Omni-channel Contact Center Suite - GOautodial CE v4.0
Start date:
09/20/2019
Due date:
% Done:

0%

Estimated time:

Description

Hi,

Please include HIDE from Disable Alter Customer Phone selection field. Disable Alter Customer Phone -If set to Y, does not change the customer phone number when an agent dispositions the call. Default is Y. Use the HIDE option to completely remove the customer phone number from the agent display.



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hideselection.png (6.12 KB) hideselection.png Levy Ryan Nolasco, 09/20/2019 03:28 PM
hideselection2.png (15.7 KB) hideselection2.png Levy Ryan Nolasco, 09/20/2019 03:28 PM
hideselection3.png (15.2 KB) hideselection3.png Levy Ryan Nolasco, 09/20/2019 03:29 PM
agent1.png (47.8 KB) agent1.png Wittie Manansala, 10/04/2019 06:39 PM
agent4_D.png (34.3 KB) agent4_D.png Wittie Manansala, 10/04/2019 07:07 PM
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 #1

Updated by Wittie Manansala over 5 years ago

  • Assignee changed from Alexander Jim Abenoja to Chris Lomuntad
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 #2

Updated by Chris Lomuntad over 5 years ago

  • Status changed from New to Feedback
  • Assignee changed from Chris Lomuntad to Levy Ryan Nolasco

Team,

Kindly test it on test server. Thanks.

Cheers,
Chris

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 #3

Updated by Wittie Manansala over 5 years ago

Hi Chris,

Same issue

Thanks

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 #4

Updated by Wittie Manansala over 5 years ago

  • Status changed from Feedback to In Progress
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 #5

Updated by Wittie Manansala over 5 years ago

Hi Chris,

Its working now, we're unable to edit/modify phone number.

Thanks

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