GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

09/09/2011

06:34 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Recommended AMD settings

Hi,
I would like to ask what is the recommended AMD settings. We are having an issue where all calls are treated b... Rowell Rufino

08/25/2011

10:17 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Manual Dial works but not predictive or even ratio

Ok we were able to make the predictive mode works when we all switch all our trunks from IAX to SIP. =)It is working ... Rowell Rufino

07/18/2011

02:00 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Manual Dial works but not predictive or even ratio

Btw the server is on VPN. I have the setup like below:
GoAutoDial <- IAX Trunk -> Asterisk Server <- SIP Trunk -... Rowell Rufino

07/06/2011

02:34 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Manual Dial works but not predictive or even ratio

Yes it is behind the firewall sir. Rowell Rufino

10:55 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Manual Dial works but not predictive or even ratio

Mga pare koy hindi gumagana ung auto dialing. Di ko malaman kung bakit ngap pala nagpost ako dun sa vicidial forum pe... Rowell Rufino

06/20/2011

08:02 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: Manual Dial works but not predictive or even ratio

Hi,
I am not sure what to do else here. The manual dial works but not the predictive. When I used either RATIO or ... Rowell Rufino