Manual Dial works but not predictive or even ratio

Added by Rowell Rufino almost 13 years ago

Hi,

I am not sure what to do else here. The manual dial works but not the predictive. When I used either RATIO or ADAPT, it does dial out but it never connects the call to agent. Can you advise. Thanks!
Salamat po!!!

Regards,

Rowie

Replies (12)

RE: Manual Dial works but not predictive or even ratio - Added by Demian Biscocho almost 13 years ago

GoAutoDial version? Is your server behind a firewall/router? Does it have a public IP address?

RE: Manual Dial works but not predictive or even ratio - Added by Marlon Pagela almost 13 years ago

pati rin po sa akin .. pwede sa manual..not working euther ratio or adapt

goautodial 2.1 naka router and meron po public ip address

RE: Manual Dial works but not predictive or even ratio - Added by Demian Biscocho almost 13 years ago

Asterisk CLI when dialing?

RE: Manual Dial works but not predictive or even ratio - Added by ViciFlash ViciFlash almost 13 years ago

have you checked the dial plan?

malaking bagay un tTor, sample dial plan... check nyo rin.

RE: Manual Dial works but not predictive or even ratio - Added by Rowell Rufino almost 13 years ago

Mga pare koy hindi gumagana ung auto dialing. Di ko malaman kung bakit ngap pala nagpost ako dun sa vicidial forum pero ala rin nakatulong. Baka naman matulungan nyo ko rito. Fresh install to mga repa pips. Weird nga na gumagana ung manual pero ayaw sa auto mapa RATIO or ADAPT man. SAn ba ako nagkamali...

I made another testing and here is the result:

WORKING (MANUAL MODE)

[Jul 1 16:50:50] Parsing '/etc/asterisk/manager.conf': [Jul 1 16:50:50] Found
[Jul 1 16:50:50] Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:50:57] > Channel SIP/92020-0000000a was answered.
[Jul 1 16:50:57] -- Executing [8600051@default:1] MeetMe("SIP/92020-0000000a", "8600051|F") in new stack
[Jul 1 16:50:57] Parsing '/etc/asterisk/meetme.conf': [Jul 1 16:50:57] Found
[Jul 1 16:50:57] Parsing '/etc/asterisk/meetme-vicidial.conf': [Jul 1 16:50:57] Found
[Jul 1 16:50:57] -- Created MeetMe conference 1023 for conference '8600051'
[Jul 1 16:50:57] -- <SIP/92020-0000000a> Playing 'conf-onlyperson' (language 'en')
[Jul 1 16:50:59] Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:51:01] Parsing '/etc/asterisk/manager.conf': [Jul 1 16:51:01] Found
[Jul 1 16:51:01] Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:51:01] Parsing '/etc/asterisk/manager.conf': [Jul 1 16:51:01] Found
[Jul 1 16:51:01] Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:51:01] Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:51:03] Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:51:05] Parsing '/etc/asterisk/manager.conf': [Jul 1 16:51:05] Found
[Jul 1 16:51:05] Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:51:05] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-85f3,2", "8600051|F") in new stack
[Jul 1 16:51:05] > Channel Local/8600051@default-85f3,1 was answered.
[Jul 1 16:51:05] -- Executing [18773444861@default:1] AGI("Local/8600051@default-85f3,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jul 1 16:51:05] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 1 16:51:05] -- Executing [18773444861@default:2] Dial("Local/8600051@default-85f3,1", "IAX2/goautodial2/18773444861||tTor") in new stack
[Jul 1 16:51:05] -- Called goautodial2/18773444861
[Jul 1 16:51:05] -- Call accepted by 10.1.10.83 (format ulaw)
[Jul 1 16:51:05] -- Format for call is ulaw
[Jul 1 16:51:05] -- IAX2/goautodial2-14761 answered Local/8600051@default-85f3,1
[Jul 1 16:51:06] Parsing '/etc/asterisk/manager.conf': [Jul 1 16:51:06] Found
[Jul 1 16:51:06] Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:51:06] Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:51:07] Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:51:32] Parsing '/etc/asterisk/manager.conf': [Jul 1 16:51:32] Found
[Jul 1 16:51:32] Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:51:32] Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-85f3,2'
[Jul 1 16:51:32] -- Executing [h@default:1] DeadAGI("Local/8600051@default-85f3,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jul 1 16:51:32] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Jul 1 16:51:32] -- Executing [h@default:1] DeadAGI("Local/8600051@default-85f3,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----27-----27") in new stack
[Jul 1 16:51:32] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----27-----27 completed, returning 0
[Jul 1 16:51:32] -- Hungup 'IAX2/goautodial2-14761'
[Jul 1 16:51:32] Spawn extension (default, 18773444861, 2) exited non-zero on 'Local/8600051@default-85f3,1'

NOT WORKING (AUTO DIAL - RATIO)

[Jul 1 16:52:47] Parsing '/etc/asterisk/manager.conf': [Jul 1 16:52:47] Found
[Jul 1 16:52:47] Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:52:54] > Channel SIP/92020-0000000b was answered.
[Jul 1 16:52:54] -- Executing [8600051@default:1] MeetMe("SIP/92020-0000000b", "8600051|F") in new stack
[Jul 1 16:52:54] Parsing '/etc/asterisk/meetme.conf': [Jul 1 16:52:54] Found
[Jul 1 16:52:54] Parsing '/etc/asterisk/meetme-vicidial.conf': [Jul 1 16:52:54] Found
[Jul 1 16:52:54] -- Created MeetMe conference 1023 for conference '8600051'
[Jul 1 16:52:54] -- <SIP/92020-0000000b> Playing 'conf-onlyperson' (language 'en')
[Jul 1 16:52:56] Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:53:02] Parsing '/etc/asterisk/manager.conf': [Jul 1 16:53:02] Found
[Jul 1 16:53:02] Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:53:02] Parsing '/etc/asterisk/manager.conf': [Jul 1 16:53:02] Found
[Jul 1 16:53:02] Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:53:02] Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:53:04] Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:53:06] Parsing '/etc/asterisk/manager.conf': [Jul 1 16:53:06] Found
[Jul 1 16:53:06] Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:53:06] -- Executing [12564286000@default:1] AGI in new stack
[Jul 1 16:53:06] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 1 16:53:06] -- Executing [12564286000@default:2] Dial("Local/12564286000@default-f473,2", "IAX2/goautodial2/12564286000||tTor") in new stack
[Jul 1 16:53:06] -- Called goautodial2/12564286000
[Jul 1 16:53:06] -- Call accepted by 10.1.10.83 (format ulaw)
[Jul 1 16:53:06] -- Format for call is ulaw
[Jul 1 16:53:06] -- IAX2/goautodial2-12287 answered Local/12564286000@default-f473,2
[Jul 1 16:53:06] > Channel Local/12564286000@default-f473,1 was answered.
[Jul 1 16:53:06] -- Executing [8368@default:1] Playback("Local/12564286000@default-f473,1", "sip-silence") in new stack
[Jul 1 16:53:06] -- <Local/12564286000@default-f473,1> Playing 'sip-silence' (language 'en')
[Jul 1 16:53:06] WARNING¹⁹⁹¹¹: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jul 1 16:53:06] WARNING¹⁹⁹¹¹: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jul 1 16:53:06] -- Executing [8368@default:2] AGI in new stack
[Jul 1 16:53:06] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 1 16:53:06] -- Executing [8368@default:3] AGI in new stack
[Jul 1 16:53:06] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jul 1 16:53:07] Parsing '/etc/asterisk/manager.conf': [Jul 1 16:53:07] Found
[Jul 1 16:53:07] Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:53:07] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jul 1 16:53:07] -- Executing [8368@default:4] AGI in new stack
[Jul 1 16:53:07] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jul 1 16:53:07] Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:53:08] Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:53:08] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jul 1 16:53:08] -- Executing [8368@default:5] Hangup("Local/12564286000@default-f473,1", "") in new stack
[Jul 1 16:53:08] == Spawn extension (default, 8368, 5) exited non-zero on 'Local/12564286000@default-f473,1'
[Jul 1 16:53:08] -- Executing [h@default:1] DeadAGI("Local/12564286000@default-f473,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jul 1 16:53:09] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jul 1 16:53:09] -- Executing [h@default:1] DeadAGI("Local/12564286000@default-f473,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----3") in new stack
[Jul 1 16:53:10] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----3 completed, returning 0
[Jul 1 16:53:10] -- Hungup 'IAX2/goautodial2-12287'

RE: Manual Dial works but not predictive or even ratio - Added by Demian Biscocho almost 13 years ago

Is your server behind a router/firewall?

RE: Manual Dial works but not predictive or even ratio - Added by Rowell Rufino almost 13 years ago

Yes it is behind the firewall sir.

RE: Manual Dial works but not predictive or even ratio - Added by ViciFlash ViciFlash almost 13 years ago

What would be the possible issue with the firewall if manual can call while auto can't?

ah isa pa. can you try SIP instead of IAX? Longshot.

RE: Manual Dial works but not predictive or even ratio - Added by Demian Biscocho almost 13 years ago

You need to forward some ports from your router to your GoAutoDial server. As you've seen auto-dial is very different from manual dial. You can forward the following ports:

Using SIP
RTP Ports: UDP 10,000 to 65,000

An alternative is to use IAX instead of SIP since IAX only uses 1 port (UDB 4569). Our VoIP services provides IAX support alongside SIP. You can signup and create an account here: http://goautodial.com/voip-store/.

Using IAX
Port: UDP 4569

RE: Manual Dial works but not predictive or even ratio - Added by Rowell Rufino almost 13 years ago

Btw the server is on VPN. I have the setup like below:

GoAutoDial <- IAX Trunk ~~> Asterisk Server <~~ SIP Trunk -> Telco

All inside VPN. Is there something that I can do to make this work?

Mga pre patulong namn =(

RE: Manual Dial works but not predictive or even ratio - Added by choy ™ over 12 years ago

Btw pre. bakit naka VPN yung server mo?

RE: Manual Dial works but not predictive or even ratio - Added by Rowell Rufino over 12 years ago

Ok we were able to make the predictive mode works when we all switch all our trunks from IAX to SIP. =)It is working now.

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