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Bug #5590

closed

Please HELP! Agent disconnected, calls don't work, voip timeout

Added by Serena Se over 6 years ago. Updated over 5 years ago.

Status:
Rejected
Priority:
Urgent
Assignee:
-
Category:
-
Target version:
-
Start date:
09/07/2017
Due date:
% Done:

0%

Estimated time:

Description

Hi, please help me!!!

I'm a newbie and I've made a Goautodial installation server (v.3.3) for a custumer that has 8 agents, just follow your guide for the configuration but I got this problems:

1) Agent take this message after few seconds of login: "You have been disconnected"
2) When agent do login, XLite rings like an incoming call with a telephone number that is a campaign code and when we answer, the call goes closed;
3) Calls don't work manually.
4) Our Voip provider is Voicetrading.com and it works if I try it on XLite without Goautodial carriers configuration.
5) I've put a static lan ip on server and the adsl is a business one, with static public ip.

I've follow every step of your guide for the configuration of the server and made a nat on router but it doesn't work properly! I've also try to read forums solution but they don't work for my situation.
Can you tell me please what do you need to understand and solve those problems? Please is urgent, I can't figure it out and I have to solve as soon as possible!

Thank's a lot and wish you a good work!
Serena

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