servey campaign issue

Added by parbat bhatiya almost 8 years ago

hello

i have created servey campaign with loaded lead

servey campaign working fine if press 1 then connect to agent but i need if agent not available then customer press 1 then it's playing all files what i have setup optout files and busy file also played but after that call droped in 5 second around

as i am agent i call to customer then i do press pause button then customer press1 and getting busy agent something and call drop but i want to call always keep live until next agent available

is it possible in servey campaign ? or ingroup campaign i must create ?

anyone can help plz ? or guide

thanks
parbat

Replies (5)

RE: servey campaign issue - Added by striker 247 almost 8 years ago

in campaign detail view
check for the Drop time out
by default it is 5 sec
change it to 180 sec for , so the customer will wait for 180 sec until an agent available.

br
striker
www.striker24x7.blogspot.com

RE: servey campaign issue - Added by parbat bhatiya almost 8 years ago

Dial Timeout:

is it dial time or drop timeout i am unable to find or ingroup i should check it ?

RE: servey campaign issue - Added by parbat bhatiya almost 8 years ago

hello

thank you very much it was my mistake and it was drive call only campiagn purpose but now calls going by ingroup for servey campaign

and working fine just some silly mistake till but i think it's busy line working fine with agent to customer

thank you very much to save my time and my life :D

thanks again very appreciate your help will do donation :)

RE: servey campaign issue - Added by parbat bhatiya almost 8 years ago

hello again

1) is there any help regarding When customer don’t pick up the phone there is a voice mail nd always that voice mail is from an answered machine survey campaign if the answered machine can’t pressed one? Any idea to activate voice recognition

2) it's happen problem first time work but when customer repeat menu second time anouncement and press1 then call drop is there any hint for me ?

second time busy call start anouncement and customer press 1 then not working as call dropping

as below log

Executing [s@franbusycalls:5] WaitExten("SIP/tullaother-000000bb", "10") in new stack
[Jun 15 01:00:10]    Manager 'sendcron' logged off from 127.0.0.1
[Jun 15 01:00:17]     -- Timeout on SIP/tullaother-000000bb, continuing...
[Jun 15 01:00:17]     -- Executing [s@franbusycalls:6] BackGround("SIP/tullaother-000000bb", "go_16bitsivr2") in new stack
[Jun 15 01:00:17]     -- &lt;SIP/tullaother-000000bb&gt; Playing 'go_16bitsivr2.slin' (language 'en')
[Jun 15 01:00:22]     -- Executing [s@franbusycalls:7] WaitExten("SIP/tullaother-000000bb", "10") in new stack
[Jun 15 01:00:32]     -- Timeout on SIP/tullaother-000000bb, going to 't'
[Jun 15 01:00:32]     -- Executing [t@franbusycalls:1] Playback("SIP/tullaother-000000bb", "go_16bitsivr1") in new stack
[Jun 15 01:00:32]     -- &lt;SIP/tullaother-000000bb&gt; Playing 'go_16bitsivr1.slin' (language 'en')
[Jun 15 01:00:41] DTMF[29761]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/tullaother-000000bb
[Jun 15 01:00:41] DTMF[29761]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/tullaother-000000bb
[Jun 15 01:00:41] DTMF[29761]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/tullaother-000000bb, duration 140 ms
[Jun 15 01:00:41] DTMF[29761]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/tullaother-000000bb
[Jun 15 01:00:45] DTMF[29761]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/tullaother-000000bb
[Jun 15 01:00:45] DTMF[29761]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/tullaother-000000bb
[Jun 15 01:00:45] DTMF[29761]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/tullaother-000000bb, duration 140 ms
[Jun 15 01:00:45] DTMF[29761]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/tullaother-000000bb
[Jun 15 01:00:47] DTMF[29761]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/tullaother-000000bb
[Jun 15 01:00:47] DTMF[29761]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/tullaother-000000bb
[Jun 15 01:00:47] DTMF[29761]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/tullaother-000000bb, duration 120 ms
[Jun 15 01:00:47] DTMF[29761]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/tullaother-000000bb
[Jun 15 01:00:50] DTMF[29761]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/tullaother-000000bb
[Jun 15 01:00:50] DTMF[29761]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/tullaother-000000bb
[Jun 15 01:00:50] DTMF[29761]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/tullaother-000000bb, duration 140 ms
[Jun 15 01:00:50] DTMF[29761]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/tullaother-000000bb
[Jun 15 01:00:52]     -- Executing [t@franbusycalls:2] Playback("SIP/tullaother-000000bb", "go_16bitsivr1") in new stack
[Jun 15 01:00:52]     -- &lt;SIP/tullaother-000000bb&gt; Playing 'go_16bitsivr1.slin' (language 'en')
[Jun 15 01:00:53] DTMF[29761]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/tullaother-000000bb
[Jun 15 01:00:53] DTMF[29761]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/tullaother-000000bb
[Jun 15 01:00:53] DTMF[29761]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/tullaother-000000bb, duration 120 ms
[Jun 15 01:00:53] DTMF[29761]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/tullaother-000000bb
[Jun 15 01:00:54] DTMF[29761]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/tullaother-000000bb
[Jun 15 01:00:54] DTMF[29761]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/tullaother-000000bb
[Jun 15 01:00:54] DTMF[29761]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/tullaother-000000bb, duration 160 ms
[Jun 15 01:00:54] DTMF[29761]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/tullaother-000000bb
[Jun 15 01:00:55] DTMF[29761]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/tullaother-000000bb
[Jun 15 01:00:55] DTMF[29761]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/tullaother-000000bb
[Jun 15 01:00:55] DTMF[29761]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/tullaother-000000bb, duration 140 ms
[Jun 15 01:00:55] DTMF[29761]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/tullaother-000000bb
[Jun 15 01:00:57] DTMF[29761]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/tullaother-000000bb
[Jun 15 01:00:57] DTMF[29761]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/tullaother-000000bb
[Jun 15 01:00:57] DTMF[29761]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/tullaother-000000bb, duration 120 ms
[Jun 15 01:00:57] DTMF[29761]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/tullaother-000000bb
[Jun 15 01:00:58] DTMF[29761]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/tullaother-000000bb
[Jun 15 01:00:58] DTMF[29761]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/tullaother-000000bb
[Jun 15 01:00:58] DTMF[29761]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/tullaother-000000bb, duration 120 ms
[Jun 15 01:00:58] DTMF[29761]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/tullaother-000000bb
[Jun 15 01:00:59] DTMF[29761]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/tullaother-000000bb
[Jun 15 01:00:59] DTMF[29761]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/tullaother-000000bb
[Jun 15 01:00:59] DTMF[29761]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/tullaother-000000bb, duration 160 ms
[Jun 15 01:00:59] DTMF[29761]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/tullaother-000000bb
[Jun 15 01:01:00] DTMF[29761]: channel.c:4151 __ast_read: DTMF begin '1' received on SIP/tullaother-000000bb
[Jun 15 01:01:00] DTMF[29761]: channel.c:4155 __ast_read: DTMF begin ignored '1' on SIP/tullaother-000000bb
[Jun 15 01:01:00] DTMF[29761]: channel.c:4066 __ast_read: DTMF end '1' received on SIP/tullaother-000000bb, duration 200 ms
[Jun 15 01:01:00] DTMF[29761]: channel.c:4135 __ast_read: DTMF end passthrough '1' on SIP/tullaother-000000bb
[Jun 15 01:01:01]    Manager 'sendcron' logged on from 127.0.0.1
[Jun 15 01:01:01]    Manager 'sendcron' logged on from 127.0.0.1
[Jun 15 01:01:01]    Manager 'sendcron' logged off from 127.0.0.1
[Jun 15 01:01:06]    Manager 'sendcron' logged on from 127.0.0.1
[Jun 15 01:01:06]    Manager 'sendcron' logged off from 127.0.0.1
[Jun 15 01:01:10]    Manager 'sendcron' logged off from 127.0.0.1
[Jun 15 01:01:12]     -- Executing [t@franbusycalls:3] Hangup("SIP/tullaother-000000bb", "") in new stack
[Jun 15 01:01:12]    Spawn extension (franbusycalls, t, 3) exited non-zero on 'SIP/tullaother-000000bb'
[Jun 15 01:01:12]     -- Executing [h@franbusycalls:1] AGI("SIP/tullaother-000000bb", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jun 15 01:01:12]     -- &lt;SIP/tullaother-000000bb&gt;AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- c

RE: servey campaign issue - Added by DialerWala.com provide support for Goautodial and elastix almost 8 years ago

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