GOautodial Open Source Omni-channel Contact Center Suite

additional issue.

is it normal that I can only add phones thru the VM3 GOautodial GUI?

GOautodial runs fairly well on VM installations.

You don't need to edit any PHP settings for the date or time zone settings. Just make sure all the servers have the same timezone. Check this document on how to do that: http://unix.stackexchange.com/questions/18373/command-line-tool-to-set-time-zone. Also make sure that all the VMs/servers synchronize to a time server.

Dahdi (or Dahdi dummy driver) is required for the dialer/meetme VM/server.

Can you post the output of "screen -ls" from your dialer VMs?

Thank you for the reply. I just followed poundteam's install instruction and some forums regarding NTP sync issues. its good to know i dont need to sync locally..

Please check attachment for the output of screen -ls.

how about the issue where I can only add phones using mysql GOautodial GUI. and I cant add carrier too. it seems .conf are not being updated when I use dialer VM.

add phone using dialer VM--> no update on dialer VM's /etc/asterisk/sip-vicidial.conf
add phone using DB VM --> update on dialer VM's /etc/asterisk/sip-vicidial.com

add carrier on dialer VM--> no update on dialer VM's /etc/asterisk/sip-vicidial.conf
add carrier DB VM--> no update on dialer VM's /etc/asterisk/sip-vicidial.conf but update is found on DB VM's /etc/asterisk/sip-vicidial.conf

please also check my astguiclient.conf

Where is your web server located? You only need to use a central web server (unless you have 1 hundred+ seats) to configure everything.

we are currently trying to implement this on pure VM. all servers are on my laptop..

plan is:

1 mysql server plus slave(future proof?)
    web/asterisk server for 100 agents
    if we need to add more agents we will add another VM.

web/asterisk server should handle administration of adding phones, carrier, leads,campaigns etc etc.
    reports will be handled by mysql server but web/asterisk server should be able to get the data.
    this are possible with GOautodial right?

i have edited /etc/goautodial.conf and changed the localhost to IP of mysql server. this fixed my previous problem with time sync, adding phones via web/asterisk server. I can add phones, carriers now. but i have lost capability to see campaigns, reports, list and scripts. it is giving me a "Unable to connect to your database server using the provided settings." i might need to make some changes again.. I wonder why other people who have tried a clusteres GOautodial have not experienced this issues.. it is a fresh install of a GOautodial 3.3 iso.

Anyway, GOautodial still rocks in my book. more power Sir Demian.

Did you upgrade your GOadmin to the latest GIThub version? Can you post your goautodial.conf file here?

Issue was resolved. wrong configuration on goautodial.conf thanks!