GOautodial Open Source Omni-channel Contact Center Suite

Since I've not gotten any response here, I decided to do a little experimenting. I cleared out the extraneous data in the two tables mentioned above, and now it put the proper IP address in the 8001 row of the phones table. While that's encouraging, it didn't resolve the issue. Plus it brings up the question of why it's putting my info in that row, when I'm logging in as agent007, NOT agent001.

In event, I'm now getting some additional details in the asterisk log file:

[Sep 9 19:50:00] NOTICE¹⁷²⁸¹ chan_sip.c: Failed to authenticate device 200<sip:200@serverIPredacted>;tag=0ff90fe6
[Sep 9 19:50:01] VERBOSE²⁹³⁵⁶ manager.c: [Sep 9 19:50:01] Manager 'sendcron' logged on from 127.0.0.1 (lots of these, I deleted since they don't add any value to this discussion).

[Sep 9 19:50:44] VERBOSE[29461] pbx.c: [Sep 9 19:50:44] -- Executing [55558600051@default:1] MeetMeAdmin("Local/55558600051@default-00000005;2", "8600051,K") in new stack
[Sep 9 19:50:44] WARNING[29461] app_meetme.c: Conference number '8600051' not found!
[Sep 9 19:50:44] VERBOSE[29461] pbx.c: [Sep 9 19:50:44] -- Executing [55558600051@default:2] Hangup("Local/55558600051@default-00000005;2", "") in new stack
[Sep 9 19:50:44] VERBOSE[29461] pbx.c: [Sep 9 19:50:44] Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-00000005;2'
[Sep 9 19:50:44] VERBOSE²⁹⁴⁶¹ pbx.c: [Sep 9 19:50:44] -- Executing [h@default:1] AGI in new stack
[Sep 9 19:50:44] VERBOSE²⁹⁴⁶¹ res_agi.c: [Sep 9 19:50:44] -- <Local/55558600051@default-00000005;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0

Hopefully this is enough to generate some ideas from someone. I did notice that in another thread that someone had the identical problem, and he said there were lines missing from one of the .conf files (extensions.conf I think it was?). Unfortunately, he failed to provide sufficient information to enable fixing the problem. Maybe someone else knows what those missing lines are?

Looks like your IP address was set to: 999.999.999.999. Before doing the install make sure that your server can get a proper public IP address via DHCP. Follow the Getting Started Guide closely and you'll be OK.

Thank you for your response, but that was redacted as previously stated.

1. did you update your ip properly in database by running /usr/share/astguiclient/ADMIN_update_server_ip.pl command.
2. did u manually assiging ip to the phones which u r creating or its displaying in dropdown for selection.

try this.
go to phones , conferences, vicidial conference, and servers page. and see waht ip is shwoing in server_ip field.

br
striker
www.striker24x7.blogspot.com

Thank you for taking the time to help.

1. Yes, I ran /usr/share/astguiclient/ADMIN_update_server_ip.pl
2. I don't really understand what you're asking, but the following is from system_settings->phones (with X added)

EXTEN      PROTOCOL      SERVER      DIAL PLAN      STATUS      NAME      VMAIL      GROUP         
 8001     SIP     xx9.xx5.xx2.1x4     8001     ACTIVE     8001     0     0     ALL USER GROUPS                   
 8002     SIP     xx9.xx5.xx2.1x4     8002     ACTIVE     8002     0     0     ALL USER GROUPS                   
 8003     SIP     xx9.xx5.xx2.1x4     8003     ACTIVE     8003     0     0     ALL USER GROUPS                   
 8004     SIP     xx9.xx5.xx2.1x4     8004     ACTIVE     8004     0     0     ALL USER GROUPS                   
 8005     SIP     xx9.xx5.xx2.1x4     8005     ACTIVE     8005     0     0     ALL USER GROUPS                   
 8006     SIP     xx9.xx5.xx2.1x4     8006     ACTIVE     8006     0     0     ALL USER GROUPS                   
 8007     SIP     xx9.xx5.xx2.1x4     8007     ACTIVE     8007     0     0     ALL USER GROUPS
 .
 .
 . 
 8020 ...

In mySQL, I have checked the following tables: phones, conferences, vicidial conference, and servers. All have the correct server IP.

However, now upon retesting... it does in fact ring the softphone and put me in the conference. I made no additional changes to anything, other than restarting apache - and I think I may have restarted mysqld the other day as well but I don't remember for sure. It's possible I missed doing that for the original install, I can't be certain.

In any case, thank you!

Glad to hear that the issue has been resolved.