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No Incoming Ring from Softphone and You have been disconnected

Added by Kishan Thurthi almost 10 years ago

Hello

I am using GoAutoDial 3.0 and GoAutoDial 3.3. I have configured everything but not able to login as agent.

When I login as agent the softphone does not receive any incoming call but the the softphone gets registered.

Here is my CLI and sip show peers

[Aug 4 23:57:58] -- Registered SIP '8001' at 192.168.0.18:60288
[Aug 4 23:57:58] > Saved useragent "eyeBeam release 1010f stamp 39239" f
or peer 8001
[Aug 4 23:57:58] NOTICE3618: chan_sip.c:21647 handle_response_peerpoke: Peer
'8001' is now Reachable. (5ms / 2000ms)
[Aug 4 23:58:01] Manager 'sendcron' logged on from 127.0.0.1
[Aug 4 23:58:01] Manager 'sendcron' logged off from 127.0.0.1
[Aug 4 23:58:01] Manager 'sendcron' logged on from 127.0.0.1
[Aug 4 23:58:02] Manager 'sendcron' logged off from 127.0.0.1
[Aug 4 23:58:06] Manager 'sendcron' logged on from 127.0.0.1
[Aug 4 23:58:06] Manager 'sendcron' logged off from 127.0.0.1
[Aug 4 23:58:23] Manager 'sendcron' logged on from 127.0.0.1
[Aug 4 23:58:23] Manager 'sendcron' logged off from 127.0.0.1
[Aug 4 23:58:40] Manager 'sendcron' logged on from 127.0.0.1
[Aug 4 23:58:40] Manager 'sendcron' logged off from 127.0.0.1
[Aug 4 23:58:40] == Manager 'sendcron' logged on from 127.0.0.1
Tue, 05 Aug 2014 00:57:16
1 SIP registrations.
go*CLI> sip show peers
Name/username Host Dyn Forcerport
ACL Port Status
8001/8001 192.168.0.18 D N
45342 OK (105 ms)
8002/8002 (Unspecified) D N
0 UNKNOWN
8003/8003 (Unspecified) D N
0 UNKNOWN
8004/8004 (Unspecified) D N
0 UNKNOWN
8005/8005 (Unspecified) D N
0 UNKNOWN
8006/8006 (Unspecified) D N
0 UNKNOWN
8007/8007 (Unspecified) D N
0 UNKNOWN
8008/8008 (Unspecified) D N
0 UNKNOWN
8009/8009 (Unspecified) D N
0 UNKNOWN
8010/8010 (Unspecified) D N
0 UNKNOWN
8011/8011 (Unspecified) D N
0 UNKNOWN
8012/8012 (Unspecified) D N
0 UNKNOWN
8013/8013 (Unspecified) D N
0 UNKNOWN
8014/8014 (Unspecified) D N
0 UNKNOWN
8015/8015 (Unspecified) D N
0 UNKNOWN
8016/8016 (Unspecified) D N
0 UNKNOWN
8017/8017 (Unspecified) D N
0 UNKNOWN
8018/8018 (Unspecified) D N
0 UNKNOWN
8019/8019 (Unspecified) D N
0 UNKNOWN
8020/8020 (Unspecified) D N
0 UNKNOWN
8021/8021 (Unspecified) D N
0 UNKNOWN
8022/8022 (Unspecified) D N
0 UNKNOWN
8023/8023 (Unspecified) D N
0 UNKNOWN
8024/8024 (Unspecified) D N
0 UNKNOWN
8025/8025 (Unspecified) D N
0 UNKNOWN
8026/8026 (Unspecified) D N
0 UNKNOWN
8027/8027 (Unspecified) D N
0 UNKNOWN
8028/8028 (Unspecified) D N
0 UNKNOWN
8029/8029 (Unspecified) D N
0 UNKNOWN
8030/8030 (Unspecified) D N
0 UNKNOWN
UKOUT/12378326598 85.232.50.152 N

Please help.


Replies (4)

RE: No Incoming Ring from Softphone and You have been disconnected - Added by Levy Ryan Nolasco almost 10 years ago

Hi,

Did you run the update server ip command after installing your server. What audio codecs are currently active on your softphone.

RE: No Incoming Ring from Softphone and You have been disconnected - Added by Kishan Thurthi almost 10 years ago

Yes. I have run the update_server_ip command after installation. I have alaw, ulaw, gsm and g729 codec in softphone. I am using eyebeam.

RE: No Incoming Ring from Softphone and You have been disconnected - Added by Demian Biscocho almost 10 years ago

Is your server behind a firewall or router? MOst of the time, this issue is related to restrictive firewall or incorrect firewall settings.

RE: No Incoming Ring from Softphone and You have been disconnected - Added by Kishan Thurthi over 9 years ago

I got the issue fixed. The issue was with the extensions.conf and also MySQL. Changed the dialplan and also repaired the MySQL Database and the issue fixed.

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