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No Incoming Ring from Softphone and You have been disconnected

Added by Kishan Thurthi over 9 years ago

Hello

I am using GoAutoDial 3.0 and GoAutoDial 3.3. I have configured everything but not able to login as agent.

When I login as agent the softphone does not receive any incoming call but the the softphone gets registered.

Here is my CLI and sip show peers

[Aug 4 23:57:58] -- Registered SIP '8001' at 192.168.0.18:60288
[Aug 4 23:57:58] > Saved useragent "eyeBeam release 1010f stamp 39239" f
or peer 8001
[Aug 4 23:57:58] NOTICE3618: chan_sip.c:21647 handle_response_peerpoke: Peer
'8001' is now Reachable. (5ms / 2000ms)
[Aug 4 23:58:01] Manager 'sendcron' logged on from 127.0.0.1
[Aug 4 23:58:01] Manager 'sendcron' logged off from 127.0.0.1
[Aug 4 23:58:01] Manager 'sendcron' logged on from 127.0.0.1
[Aug 4 23:58:02] Manager 'sendcron' logged off from 127.0.0.1
[Aug 4 23:58:06] Manager 'sendcron' logged on from 127.0.0.1
[Aug 4 23:58:06] Manager 'sendcron' logged off from 127.0.0.1
[Aug 4 23:58:23] Manager 'sendcron' logged on from 127.0.0.1
[Aug 4 23:58:23] Manager 'sendcron' logged off from 127.0.0.1
[Aug 4 23:58:40] Manager 'sendcron' logged on from 127.0.0.1
[Aug 4 23:58:40] Manager 'sendcron' logged off from 127.0.0.1
[Aug 4 23:58:40] == Manager 'sendcron' logged on from 127.0.0.1
Tue, 05 Aug 2014 00:57:16
1 SIP registrations.
go*CLI> sip show peers
Name/username Host Dyn Forcerport
ACL Port Status
8001/8001 192.168.0.18 D N
45342 OK (105 ms)
8002/8002 (Unspecified) D N
0 UNKNOWN
8003/8003 (Unspecified) D N
0 UNKNOWN
8004/8004 (Unspecified) D N
0 UNKNOWN
8005/8005 (Unspecified) D N
0 UNKNOWN
8006/8006 (Unspecified) D N
0 UNKNOWN
8007/8007 (Unspecified) D N
0 UNKNOWN
8008/8008 (Unspecified) D N
0 UNKNOWN
8009/8009 (Unspecified) D N
0 UNKNOWN
8010/8010 (Unspecified) D N
0 UNKNOWN
8011/8011 (Unspecified) D N
0 UNKNOWN
8012/8012 (Unspecified) D N
0 UNKNOWN
8013/8013 (Unspecified) D N
0 UNKNOWN
8014/8014 (Unspecified) D N
0 UNKNOWN
8015/8015 (Unspecified) D N
0 UNKNOWN
8016/8016 (Unspecified) D N
0 UNKNOWN
8017/8017 (Unspecified) D N
0 UNKNOWN
8018/8018 (Unspecified) D N
0 UNKNOWN
8019/8019 (Unspecified) D N
0 UNKNOWN
8020/8020 (Unspecified) D N
0 UNKNOWN
8021/8021 (Unspecified) D N
0 UNKNOWN
8022/8022 (Unspecified) D N
0 UNKNOWN
8023/8023 (Unspecified) D N
0 UNKNOWN
8024/8024 (Unspecified) D N
0 UNKNOWN
8025/8025 (Unspecified) D N
0 UNKNOWN
8026/8026 (Unspecified) D N
0 UNKNOWN
8027/8027 (Unspecified) D N
0 UNKNOWN
8028/8028 (Unspecified) D N
0 UNKNOWN
8029/8029 (Unspecified) D N
0 UNKNOWN
8030/8030 (Unspecified) D N
0 UNKNOWN
UKOUT/12378326598 85.232.50.152 N

Please help.


Replies (4)

RE: No Incoming Ring from Softphone and You have been disconnected - Added by Levy Ryan Nolasco over 9 years ago

Hi,

Did you run the update server ip command after installing your server. What audio codecs are currently active on your softphone.

RE: No Incoming Ring from Softphone and You have been disconnected - Added by Kishan Thurthi over 9 years ago

Yes. I have run the update_server_ip command after installation. I have alaw, ulaw, gsm and g729 codec in softphone. I am using eyebeam.

RE: No Incoming Ring from Softphone and You have been disconnected - Added by Demian Biscocho over 9 years ago

Is your server behind a firewall or router? MOst of the time, this issue is related to restrictive firewall or incorrect firewall settings.

RE: No Incoming Ring from Softphone and You have been disconnected - Added by Kishan Thurthi over 9 years ago

I got the issue fixed. The issue was with the extensions.conf and also MySQL. Changed the dialplan and also repaired the MySQL Database and the issue fixed.

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