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No Live Calls

Added by gm.cust3 gm.cust3 about 1 year ago

Refer to http://www.vicidial.org/VICIDIALforum/viewtopic.php?t=23972 ,

I have Few Campaigns.

All of a Sudden I see NO LIVE CALLS in any of my campaigns.

- Leads are There
- Its set as 24 Hrs Dialing
- Tried repairing the DB but no Change
- New Restart hang up all existing calls but Still shows NO LIVE CALLS.
- Tried reseting the Asterisk But No change.
- It doesn't happens at any particular moments.
- Network ping is Ok and Can ping google normally from the server
- Server is on STATIC Public IP.
- I tried creating New Campaign also but same stats. It doesn't dial.
- I tried to login from Vicidial Basic VERSION: 2.4-325c BUILD: 110430-1924 Server: 192.168.0.100 Agent Screen But No Changes.
- Load Averages : 0.68 0.35 0.31

Reinstalled the Dialer but Problem is still there !!

Any Clue or Hint where to check ?

[root@go ~]# screen -ls
There are screens on:
4151.ASTfastlog (Detached)
4148.ASTVDadapt (Detached)
5273.ASTVDremote (Detached)
4130.goautodial_d (Detached)
5267.ASTlisten (Detached)
6504.pts-0.go (Attached)
4125.astshell20120306230102 (Detached)
5261.ASTupdate (Detached)
5264.ASTsend (Detached)
5270.ASTVDauto (Detached)
4286.asterisk (Detached)
11 Sockets in /var/run/screen/S-root.
_________

_________
GoAutoDial CE
VERSION: 2.2.1-237
BUILD: 100510-2015
No other software installed on the box.
I've read the manager manual.


Replies (10)

RE: No Live Calls - Added by gm.cust3 gm.cust3 about 1 year ago

Any Advice ??

RE: No Live Calls - Added by gm.cust3 gm.cust3 about 1 year ago

If I Restart Mysql, All goes well fine.

How to fund the cause of the issues ?

RE: No Live Calls - Added by Wilper Necesario about 1 year ago

Hi,

Monitoring you asterisk CLI logs,Server logs and Mysql logs will give you an idea where to find the cause of the issue.
You can also check the stability of RTP connection/network connection between your Dialer and your carrier or sip switch.

Cheers
q^_^p

RE: No Live Calls - Added by gm.cust3 gm.cust3 about 1 year ago

DELETE FROM vicidial_auto_calls where channel IS NULL

Once I run this Sql, All starts again.

But why calls are getting stucked and Status comes as XFER ?

RE: No Live Calls - Added by gm.cust3 gm.cust3 12 months ago

Any reason why it happens ?

It happens every 5 mins or so now :-((

RE: No Live Calls - Added by Levy Ryan Nolasco 12 months ago

Hi gm.cust3,

Monitoring your asterisk CLI logs,Server logs and Mysql logs will give you an idea where to find the cause of the issue.
You can also check the stability of RTP connection/network connection between your Dialer and your carrier or sip switch.

RE: No Live Calls - Added by gm.cust3 gm.cust3 12 months ago

It happened 3 of my servers.

I checked all but Nothing unusual found.

Can I run DELETE FROM vicidial_auto_calls where channel IS NULL

every 1 min using cron and make it run ?

RE: No Live Calls - Added by gm.cust3 gm.cust3 12 months ago

How to create EVENT in mysql to run the above query every 60 secs ?

RE: No Live Calls - Added by gm.cust3 gm.cust3 12 months ago

CREATE EVENT e_vicidial_auto_calls
ON SCHEDULE
EVERY 55 SECOND
COMMENT 'Clears out sessions table'
DO
DELETE FROM vicidial_auto_calls where channel IS NULL

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