GOautodial Open Source Omni-channel Contact Center Suite

Hi Ryon,

Good day! Thank you for the information. We will have it checked and update you soon.

Regards,
Ryan

any update, or any way i can help figure this out?

There is already a default "SALE" disposition. No need to add another one.

I do not think you understand the issue. I will try to explain better.

We have created 2 new Dispositions

"One on One"
"Registration"

These both have the "Sale" flag set in the Disposition Creation Screen.

If an agent selects either one of these new Dispositions, they do not show up in the metrics as a Sale.

Ryon

Can you post a screenshot so we have a better picture of what's happening?

Capture shows the settings in vicidial. Notice the Sale flag being selected for "registration" and "recorded registration"
Capture 2 shows the list of dispositions including 16 "recorded registrations"
Capture 3 show that there are no sales.

shameless bump

Hi Ryon,

We do understand your concern but custom disposition tagged as sale will not show up on sale tracker or dashboard since it only filters the default "Sale" disposition.

Regards,
Ryan

Thanks, thats what i needed to know

Hello Ryon brewer .. i have installed go auto dailer for fist time is it good for going with 10 seats ??

regards,
v.prasana

Hi
We have 2 types of sales. "Cash sales" and "Debit order sales". We have created two custom dispositions to that effect. As someone already mentioned (and explained why) they are not logging as sales on the dashboard.
Is there a way to configure the dashboard to see specific custom dispositions as sales?
I understand it only logs a sale on the dashboard if it finds the code “SALE”. But I would like to add “SALECS” and “SALEDO”.
Going forward I really think you should be able to set any disposition you want to log as a sale.

Update your GOadmin: http://goautodial.org/projects/goautodialce/wiki/GOautodialCE33. Dispositions marked or tagged as SALE are now counted in the dashboard.

Thanks

Hello Chris, Did this worked for you?

Hello Demian,
I Upgraded to Goadmin CE 3.3, and added a custom disposition 'App - Appointment' to a campaign and tagged it as SALE. but still the today's sales counter on the dashboard is not incrementing. Is it the correct way to do it?

Regards
 Nischal.

Info
goautodial-ce-config-3.0-1379044800|goautodial-ce-3.0-1379044800|vicidial-2.7.401a-130508.2256.2.go|single server|No PRI hardware|intel i3|4GB Mem|

Hi Nischal,

Please post your GOadmin version.

Hi Levy,

This is what i found at the bottom of the admin screen, hope thats the correct version its showing.
   GoAdmin ® 3.3-1393218000 | AGPLv2 | © GoAutoDial 2010-2014 All Rights Reserved.

Regards
Nischal.

Hi,

Yes it did on my test server. But I cannot update my live server for some reason.

nischal c wrote:

Hello Chris, Did this worked for you?

Hello Demian,
I Upgraded to Goadmin CE 3.3, and added a custom disposition 'App - Appointment' to a campaign and tagged it as SALE. but still the today's sales counter on the dashboard is not incrementing. Is it the correct way to do it?

Regards
Nischal.

Info
goautodial-ce-config-3.0-1379044800|goautodial-ce-3.0-1379044800|vicidial-2.7.401a-130508.2256.2.go|single server|No PRI hardware|intel i3|4GB Mem|

Hello All,
I too got this to work now using goautodial 3.3..... but it broke the download recording screen(don't get the download buttons for the recordings). So decided to leave with 3.0 for production.

Hi,

This feature has been added on our updates, Custom Dispositions tagged as Sale should now also be counted on the GOadmin Dashboard. Kindly update your copy from our GIThub repository.