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Caller ID

Added by Aneesh Anand almost 11 years ago

Hi Team,

How to configure the dialed phone numbers(Auto dial number) to reflect on the third party transfer?


Replies (1)

RE: Caller ID - Added by striker 247 almost 11 years ago

you need to set 3-Way Call Outbound CallerID : CUSTOMER under campaign advance settings.

*3-Way Call Outbound CallerID* - This defines what is sent out as the outbound callerID number 
from 3-way calls placed by the agent, CAMPAIGN uses the custom campaign callerID, CUSTOMER uses 
the number of the customer that is active on the agents screen and AGENT_PHONE uses the callerID 
for the phone that the agent is logged into. AGENT_CHOOSE allows the agent to choose which callerID
 to use for 3-way calls from a list of choices. CUSTOM_CID will use the Custom CID that is defined 
in the security_phrase field of the vicidial_list table for the lead.

if you are not able to view this option , use the default vicidial url
http://ipaddress/vicidial/welcome.php
then go to ur campaign and select the option under detail screen

br
striker
www.striker24x7.blogspot.com

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