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Record all calls when dialing through the Hard Phones

Added by Mithun Prabhu almost 11 years ago

How can I record all calls made through the Hard Phones?

I do not use the agent login interface to make calls. I manually dial using my hard phones.


Replies (2)

RE: Record all calls when dialing through the Hard Phones - Added by said said almost 11 years ago

if i remember, use the context defaultlog under phone settings
it will record automatically

RE: Record all calls when dialing through the Hard Phones - Added by striker 247 almost 11 years ago

you have to use the agi-NVA_recording.agi to enable recording for non agents check the below description took actual script

Create a seprate context for your phones or use different dialprefix to dail via this dialplan


#agi-NVA_recording.agi version 2.4
#
# This script is designed to give recording ability to agents not the using
# ViciDial agent screen
#
# ; 1. logging output (NONE|STDERR|FILE|BOTH)
# ; 2. the ViciDial user ID, if empty it defaults to accountcode(usually phone extension)
# ; 3. log this call in user_call_log (Y|N) default N
# ; 4. log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND AND INTERSYSTEM CALLS!!!
# ; 5. audio record this call (Y|N) default N
# ; 6. double-log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND CALLMENU FORWARDED CALLS!!!
#
# ;custom dialplan entry example:
#exten => _9XXXXXXX.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N)
#exten => _9XXXXXXX.,n,Goto(default,${EXTEN},1)
#exten => _9XXXXXXX.,n,Hangup
#
# ;inbound to agent example:
#exten => _XXXX,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y---N)
#exten => _XXXX,n,Goto(vicidial-auto,5678,1)
#exten => _XXXX,n,Hangup

br
striker
www.striker24x7.blogspot.com

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