Project

General

Profile

Actions

Bug #8956

open

Usergroup

Added by Kristian Antiligando 4 months ago. Updated 7 days ago.

Status:
New
Priority:
Normal
Category:
-
Target version:
-
Start date:
02/17/2022
Due date:
% Done:

20%

Estimated time:

Description

Hello Team,

Found a bug in the User Group Settings using the steps below.

a. Create a User Group (enable all Group Permissions)
b. Create an admin account and set up the newly created User Group. (This will serve as admin for newly created User Group where the user admin can create users, campaigns, upload leads)
c. Create a User for agent and set the newly created User Group
d. Create a Campaign and set the Carrier to use for Campaign
e. Create new list id and Upload leads
f. Modify the Group Permissions of newly created based on your requirements.

Here are the attached screenshots and the steps on how you can replicate the issue.

1. Here is the current setup of Usergroup settings.

2. From the dashboard page, it is showing that no agent is logged in (1st screenshot). However, clicking the Agent/s on call will show the actual agent logged in (Screenshot 2)

3. Another issue is with the Call Reports (agent time detail, sales per agent, and sales tracker). These 3 should have data in them but it's showing "No data available in the table"


4. On the other hand, the Inbound call report and Export call report is showing ingroups that should not appear since no ingroup has been created.


Files

clipboard-202202170600-dgnl4.png (50.5 KB) clipboard-202202170600-dgnl4.png Kristian Antiligando, 02/17/2022 06:00 AM
1 usergroup settings.png (53.3 KB) 1 usergroup settings.png Kristian Antiligando, 02/17/2022 06:01 AM
1 usergroup settings.png (53.3 KB) 1 usergroup settings.png Kristian Antiligando, 02/17/2022 06:02 AM
2 dashboard.png (42.3 KB) 2 dashboard.png Kristian Antiligando, 02/17/2022 06:03 AM
3 Realtime.png (21.2 KB) 3 Realtime.png Kristian Antiligando, 02/17/2022 06:05 AM
5 salesperagent.png (40.3 KB) 5 salesperagent.png Kristian Antiligando, 02/17/2022 06:07 AM
7inboundcallreport.png (47.7 KB) 7inboundcallreport.png Kristian Antiligando, 02/17/2022 06:08 AM
8 exportcallreport.png (54.4 KB) 8 exportcallreport.png Kristian Antiligando, 02/17/2022 06:08 AM
4 agenttimedetail.png (41.1 KB) 4 agenttimedetail.png Kristian Antiligando, 02/17/2022 06:09 AM
salestracker.png (48.2 KB) salestracker.png Kristian Antiligando, 02/17/2022 06:13 AM
clipboard-202203010715-zo4cv.png (21.2 KB) clipboard-202203010715-zo4cv.png Nathaniel Cabanban, 03/01/2022 07:15 AM
clipboard-202203010718-w8xwl.png (24.3 KB) clipboard-202203010718-w8xwl.png Nathaniel Cabanban, 03/01/2022 07:18 AM
clipboard-202203010721-9onea.png (46.8 KB) clipboard-202203010721-9onea.png Nathaniel Cabanban, 03/01/2022 07:21 AM
clipboard-202203020726-qkwu8.png (53 KB) clipboard-202203020726-qkwu8.png Nathaniel Cabanban, 03/02/2022 07:26 AM
clipboard-202203020730-jk2cs.png (57.4 KB) clipboard-202203020730-jk2cs.png Nathaniel Cabanban, 03/02/2022 07:30 AM
drop2.png (74.4 KB) drop2.png Jackie Alfonso, 03/10/2022 06:06 PM
drop1.png (91.4 KB) drop1.png Jackie Alfonso, 03/10/2022 06:06 PM
dash1.png (55.3 KB) dash1.png Jackie Alfonso, 03/10/2022 06:06 PM
dash2.png (67 KB) dash2.png Jackie Alfonso, 03/10/2022 06:06 PM
8956-pt1.png (49.5 KB) 8956-pt1.png Jackie Alfonso, 03/10/2022 06:06 PM
8956-pt2.png (63.4 KB) 8956-pt2.png Jackie Alfonso, 03/10/2022 06:06 PM
clipboard-202203110725-jov5t.png (15.5 KB) clipboard-202203110725-jov5t.png Nathaniel Cabanban, 03/11/2022 07:25 AM
clipboard-202203120642-fbrns.png (136 KB) clipboard-202203120642-fbrns.png Nathaniel Cabanban, 03/12/2022 06:42 AM
clipboard-202203120649-47giy.png (48.9 KB) clipboard-202203120649-47giy.png Nathaniel Cabanban, 03/12/2022 06:49 AM
clipboard-202203120650-ipoba.png (67.3 KB) clipboard-202203120650-ipoba.png Nathaniel Cabanban, 03/12/2022 06:50 AM
statsreport.PNG (108 KB) statsreport.PNG Levy Ryan Nolasco, 04/26/2022 04:58 AM
agenttimedetail_allcamp.PNG (57.6 KB) agenttimedetail_allcamp.PNG Levy Ryan Nolasco, 04/26/2022 04:58 AM
agenttimedetail_owncamp.PNG (57.8 KB) agenttimedetail_owncamp.PNG Levy Ryan Nolasco, 04/26/2022 04:58 AM
agentperformance_allcamp.PNG (103 KB) agentperformance_allcamp.PNG Levy Ryan Nolasco, 04/26/2022 04:58 AM
agentperformance_owncamp.PNG (73.3 KB) agentperformance_owncamp.PNG Levy Ryan Nolasco, 04/26/2022 04:59 AM
dialstatussummary_allcamp1.PNG (65.9 KB) dialstatussummary_allcamp1.PNG Levy Ryan Nolasco, 04/26/2022 04:59 AM
Dialstatussummary_owncamp1.PNG (62.2 KB) Dialstatussummary_owncamp1.PNG Levy Ryan Nolasco, 04/26/2022 04:59 AM
Salesperagent_allcamp.PNG (57.4 KB) Salesperagent_allcamp.PNG Levy Ryan Nolasco, 04/26/2022 04:59 AM
Salesperagent_owncamp.PNG (57.7 KB) Salesperagent_owncamp.PNG Levy Ryan Nolasco, 04/26/2022 04:59 AM
inboundcallreport.png (61.7 KB) inboundcallreport.png Levy Ryan Nolasco, 04/26/2022 05:00 AM
exportcallreport.png (61.2 KB) exportcallreport.png Levy Ryan Nolasco, 04/26/2022 05:02 AM
dashboard1.PNG (48.2 KB) dashboard1.PNG Levy Ryan Nolasco, 04/26/2022 05:02 AM
dashboard2.PNG (60.9 KB) dashboard2.PNG Levy Ryan Nolasco, 04/26/2022 05:02 AM
dashboard3.PNG (48.9 KB) dashboard3.PNG Levy Ryan Nolasco, 04/26/2022 05:02 AM
dashboard4.PNG (60.4 KB) dashboard4.PNG Levy Ryan Nolasco, 04/26/2022 05:02 AM
clipboard-202205112153-8nr92.png (45.9 KB) clipboard-202205112153-8nr92.png Nathaniel Cabanban, 05/11/2022 09:53 PM
clipboard-202205130206-cqp6m.png (44.5 KB) clipboard-202205130206-cqp6m.png Nathaniel Cabanban, 05/13/2022 02:06 AM
clipboard-202205130207-yadx2.png (47.9 KB) clipboard-202205130207-yadx2.png Nathaniel Cabanban, 05/13/2022 02:07 AM
clipboard-202205130209-cwodp.png (68.8 KB) clipboard-202205130209-cwodp.png Nathaniel Cabanban, 05/13/2022 02:09 AM
clipboard-202205132043-woenn.png (28.1 KB) clipboard-202205132043-woenn.png Nathaniel Cabanban, 05/13/2022 08:43 PM
clipboard-202205132044-oo0bn.png (15.4 KB) clipboard-202205132044-oo0bn.png Nathaniel Cabanban, 05/13/2022 08:44 PM
clipboard-202205170738-lkrcm.png (150 KB) clipboard-202205170738-lkrcm.png Nathaniel Cabanban, 05/17/2022 07:38 AM
clipboard-202205180750-nxtoo.png (67.5 KB) clipboard-202205180750-nxtoo.png Nathaniel Cabanban, 05/18/2022 07:50 AM
clipboard-202205180752-lggfk.png (23.4 KB) clipboard-202205180752-lggfk.png Nathaniel Cabanban, 05/18/2022 07:52 AM
clipboard-202205200719-gvag8.png (18.7 KB) clipboard-202205200719-gvag8.png Nathaniel Cabanban, 05/20/2022 07:19 AM
clipboard-202205200736-afv39.png (59.8 KB) clipboard-202205200736-afv39.png Nathaniel Cabanban, 05/20/2022 07:36 AM
clipboard-202205210634-9lhut.png (48 KB) clipboard-202205210634-9lhut.png Nathaniel Cabanban, 05/21/2022 06:34 AM
clipboard-202205210635-euyrv.png (55.5 KB) clipboard-202205210635-euyrv.png Nathaniel Cabanban, 05/21/2022 06:35 AM
dash1.PNG (41.1 KB) dash1.PNG Levy Ryan Nolasco, 06/02/2022 03:44 AM
dash2.PNG (31.5 KB) dash2.PNG Levy Ryan Nolasco, 06/02/2022 03:44 AM
clipboard-202206100740-zlh81.png (74.9 KB) clipboard-202206100740-zlh81.png Nathaniel Cabanban, 06/10/2022 07:40 AM
clipboard-202206100742-idimv.png (52.4 KB) clipboard-202206100742-idimv.png Nathaniel Cabanban, 06/10/2022 07:42 AM
clipboard-202206100744-8d6vk.png (75.9 KB) clipboard-202206100744-8d6vk.png Nathaniel Cabanban, 06/10/2022 07:44 AM
clipboard-202206110547-a0eht.png (86 KB) clipboard-202206110547-a0eht.png Nathaniel Cabanban, 06/11/2022 05:47 AM
clipboard-202206110549-jhpsd.png (74.8 KB) clipboard-202206110549-jhpsd.png Nathaniel Cabanban, 06/11/2022 05:49 AM
clipboard-202206140626-5onld.png (67.8 KB) clipboard-202206140626-5onld.png Nathaniel Cabanban, 06/14/2022 06:26 AM
clipboard-202206150719-8757h.png (73.3 KB) clipboard-202206150719-8757h.png Nathaniel Cabanban, 06/15/2022 07:20 AM
Actions #1

Updated by Nathaniel Cabanban 4 months ago

  • % Done changed from 0 to 20

Reviewing code Sir

Thanks

Actions #2

Updated by Nathaniel Cabanban 4 months ago

Still working on this Sir

Thanks

Actions #3

Updated by Nathaniel Cabanban 4 months ago

Sir, I'm still working on this

Thanks

Actions #4

Updated by Nathaniel Cabanban 4 months ago

Sir, this is what I've done so far
Inside the Dashboard page, the number of agents is now shown.

The Agent Time Detail in the Call Reports now shows the data

I'm still doing tests on these sir and I'm still working on the other items.
Thanks, sir

Actions #5

Updated by Nathaniel Cabanban 4 months ago

Team, this is what I've done so far

Data in Sales Per Agent is now shown

And so with Sales Tracker

I'm still doing tests on these and I'm still working on the other items.
Thanks

Actions #6

Updated by Nathaniel Cabanban 4 months ago

Team,

Still working and doing tests on this

Thanks

Actions #7

Updated by Jackie Alfonso 4 months ago

Hi Nat,

Salamat sa update. nag run ako ng test dito eto yung mga issue na nakita ko pa.

1. sa dashboard hinde kita ng admin na under sa usergroup yung drop call.
admin usegroup account

default admin account natin

2. sa Statistical Report din hinde kita yung drop call.
admin usegroup account

default admin account natin

3. Sa Dial Statuses Report sobra2x yung data kahit iisang list and kokonti lang ung naka upload ng leads naka assign sa test campaign

Actions #8

Updated by Nathaniel Cabanban 4 months ago

Thanks for the update Sir Jackie.

This is noted sir

Actions #9

Updated by Nathaniel Cabanban 4 months ago

Sir, here is what I've done so far

Dropped Calls in the dashboard

Still working on other issues mentioned above
Thanks

Actions #10

Updated by Nathaniel Cabanban 4 months ago

Sir,
Statistical Report po now show Dropped Calls

Dial Statuses Summary now shows the correct number of leads

Thanks, Sir

Actions #11

Updated by Jackie Alfonso 4 months ago

Hi Sir Nat,

Thank you for the update ni test ko ulet yung mga reported issue ko. working na sya ng maayos.

Actions #12

Updated by Levy Ryan Nolasco 2 months ago

Hi sir Nat,

I made some test and encountered some issues. Posted below is the list of issues and screenshots for your reference:

Stats report - Working
Agent time detail (all camp,own camp) - Not working, No data
Agent performance detail (All camp) - Working
Agent performance detail (Own camp) - Not working, Incomplete data
Dial status summary (all camp) - Working
Dial status summary (own camp) - Not working
Sales per agent - Not working, No data
Sale report - Not working, No data
Inbound report - Working (with data), but other ingroup can be viewed
Expor call repor - Not working (Blank report), Other ingroup can be viewed
Dashboard and Realtime Agents Monitoring - Not working. Agent logged in on an inbound/outbound is not showing










Actions #13

Updated by Levy Ryan Nolasco 2 months ago

Additional screenshots:





Actions #14

Updated by Nathaniel Cabanban 2 months ago

This is noted sir.

Thanks

Actions #15

Updated by Nathaniel Cabanban 2 months ago

Sir, ginagawa ko pa po ito

Thanks

Actions #16

Updated by Nathaniel Cabanban about 2 months ago

Sir may mga inaayos pa po ako ng mabuti dito.

Thanks, Sir

Actions #17

Updated by Nathaniel Cabanban about 2 months ago

Sir, working na po yung Sales per Agent

Inaayos ko pa po yung iba Sir
Thanks

Actions #18

Updated by Nathaniel Cabanban about 2 months ago

Sir

Agent Time Detail(all camp, own camp) - working

Dial Statuses Summary - working

Thanks Sir

Actions #19

Updated by Nathaniel Cabanban about 2 months ago

Sir

Dashboard and Realtime Agents Monitoring - working

Thanks Sir

Actions #22

Updated by Nathaniel Cabanban about 1 month ago

Sir

Inaayos ko pa itong Export Call Report

Thanks Sir

Actions #23

Updated by Nathaniel Cabanban about 1 month ago

Sir

Export Call Report - working

Pwede na po ito ma-test sir
Thanks Sir

Actions #24

Updated by Nathaniel Cabanban about 1 month ago

Sir

may mga inayos lang po ulit na konting issues

Sales per Agent

Sales Tracker

Thanks sir

Actions #25

Updated by Lois Borce about 1 month ago

Hi Sir Nat,

Ask ko lang po if may update na po tayo dito. Meron po tayong new client na na-experience yung "no agent is logged in" sa dashboard kahit may naka incall na agent.

Thank you po!

Actions #26

Updated by Nathaniel Cabanban about 1 month ago

Hi po Ma'am Lois,

Bale sa http://wits.justgocloud.com pa lang po naka-apply yung updates ko ma'am pero tine-test pa lang po

Thanks Ma'am

Actions #27

Updated by Jackie Alfonso about 1 month ago

Hi Nat,

Meron bang chance or possible natin ipush muna yung sa dashboard? yung makita lang ng admin yung mga agents under ng custom usergroup nya?

Thanks!

Actions #28

Updated by Levy Ryan Nolasco 29 days ago

Hi sir Nat,

Di pa rin po working yung Dashboard. Nakikita lang yung naka login pag click ng Realtime Agents Monitoring


Ito naman po sa reports

Working
  • Statistical Report working
  • Inbound call report working
  • Agent performance detail working
Not working
  • Agent time detail no data
  • Dial status summary have data if All campaigns is selected and no data if you select a specific campaign
  • Sales per agent not working
  • Sales tracker not working (Inbound/Outbound)
  • Export call report not working
Actions #29

Updated by Nathaniel Cabanban 28 days ago

This is noted sir

Thanks

Actions #30

Updated by Nathaniel Cabanban 20 days ago

Sir

Agent Time Detail

Sales Per Agent

Sales Tracker - Outbound

Working on other issues pa po Sir. Thanks

Actions #31

Updated by Nathaniel Cabanban 20 days ago

Sir

Dial Statuses Summary - specific campaign - working

Export Call Report - working

Thanks Sir

Actions #32

Updated by Nathaniel Cabanban 17 days ago

Sir

Sales Tracker - Inbound - working

Thanks Sir

Actions #33

Updated by Levy Ryan Nolasco 16 days ago

Hi sir Nat,

Thanks for the update. Please see our test result below.

Working
  • Statistical Report working
  • Inbound call report working
  • Agent performance detail working
  • Agent time detail no data
  • Dial status summary have data if All campaigns is selected and no data if you select a specific campaign
  • Sales per agent not working
  • Sales tracker not working (Inbound/Outbound)
Not working
  • Export call report not working - No Data.
Actions #34

Updated by Nathaniel Cabanban 15 days ago

Sir

May data na po Export Call Report

Thanks Sir

Actions #35

Updated by Jackie Alfonso 15 days ago

Hi Nat,

Thank you for the update working na yung export call report. burn test ko nalang kung may makita pang issue ill let you know.

Actions #36

Updated by Jackie Alfonso 7 days ago

Hi Nat,

All goods na tayo dito may clients na tayo na gumamit ng update mo sa usergroup and no reported issue na.
close ko na muna ito

Thank you!

Actions

Also available in: Atom PDF

Go to top