GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

08/26/2015

12:16 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Autodial answered calls not passed to agents (CustCamp parameter not set to campaign name)

Got there in the end. The problem was with the number format sent to the Telco. Apparently sending the call without a... Kingsley Ohia

08/25/2015

05:22 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Autodial answered calls not passed to agents (CustCamp parameter not set to campaign name)

I reinstalled and now I get the following:
@ -- Requested transfer capability: 0x00 - SPEECH
-- Called g0/07... Kingsley Ohia

08/22/2015

08:48 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: Autodial answered calls not passed to agents (CustCamp parameter not set to campaign name)

Hi Guys, I updated a previous post but thought I'll open a new one (incase the old one is closed)
I use Goautodial (... Kingsley Ohia

08:39 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Auto Dialing not working - Manual Dial Working with DAHDI / PRI

Hi Guys, please did anyone find the solution to this issue? I use the same version (3.3) and I noticed the following:... Kingsley Ohia