GOautodial Open Source Omni-channel Contact Center Suite

Hello people,

Im new to GoAutoDial but i lots of experience with Asterisk.

Recently i applied for a RackSpace dedicated server and im following the procedures for a 'From the sctratch installation on Centos 5.10' even though im using Centos 5.11.

Now, i cant make GoAutoDial to work because the admin interface is not writing config files for Asterisk. When creating/modifying phones or carriers (SIP users and or SIP trunks) they are not loaded into the Asterisk subsystem. When i issue a 'show peers' command or a 'show users' i dont see any of the phones/carriers created with GoAdmin.

When checking /etc/asterisk directory i found sip.conf and extension.conf are including these files: sip-vicidial.conf and extensions-vicidial.conf respectively. However these 2 last files are empty.

Im not sure if it's a permission issue. So i chmoded those files to a+rw because i noticed they're owned by root.

rw-rw-rw 1 root root 57 Mar 6 14:19 sip-vicidial.conf
rw-r--r- 1 root root 63 Mar 6 14:19 voicemail-vicidial.conf

But then again nothing happens at the Asterisk layer.

Later when modifying one of the phones and saving its setting i see a message that says something like "Please wait 60 seconds for the changes to be applied". So im not sure if there is a cron procedure that will write the configuration from the Admin databse. So i checked the cron but i dont see anything related to the GoAutoDial application:

1. cat /etc/crontab
   SHELL=/bin/bash
   PATH=/sbin:/bin:/usr/sbin:/usr/bin
   MAILTO=root
   HOME=/

1. run-parts
   01 * * * * root run-parts /etc/cron.hourly
   02 4 * * * root run-parts /etc/cron.daily
   22 4 * * 0 root run-parts /etc/cron.weekly
   42 4 1 * * root run-parts /etc/cron.monthly

Im also noticing in the dasboard that the system services suggest that neither mySql, Asterisk or other services are running but indeed they are. So im wondering, could it be suexec issue? again, something related to the disk/file permissions?

I check the logs but there's nothing so far i can use to try to understand what is happenning and im really lost. Files goautidiald.log and nohup.log are empty and message log and httpd log wont point me to anywhere.

So, i'd like your help with the following:

- How can i validate installtion is ok and no dependencies are missing?
- What is the right permission for the Asterisk config files (sip-vicidial.conf and extension-vicidial.conf) so the GoAdmin can read/write?
- How is GoAdmin writing to the disk? do i need to add an user to the sudoers file?
- Are there some cron jobs that need to be added?

Please help.