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Data details not displaying in agent screen

Added by Bright Info over 9 years ago

I have installed and tried with test leads in the dialer. the data files are uploaded and leads are in the hopper. But when a agent logs in the dialer the lead details not not displayed int the screen. Kindly help


Replies (3)

RE: Data details not displaying in agent screen - Added by Levy Ryan Nolasco over 9 years ago

Hi,

Kindly post your GOadmin version. Also, Was it a successful call? Does your agent engaged on a live call?

Regards,
Ryan

RE: Data details not displaying in agent screen - Added by Bright Info over 9 years ago

Hi,

My GoAdmin version is 3.0. Its not a successful call. I just installed GoAuto and created a campaign nad uploaded leads to check. While doing manual dial, the leads are hopped in and the details in the lead are displaying in the agent screen. While checking with auto dial the details are not displaying.

Regards,
Nirmal - Bright Info

RE: Data details not displaying in agent screen - Added by Demian Biscocho over 9 years ago

Customer or lead information will display on your agent screen if it's a live call only. Unless you have duplicate leads that has no customer information then it won't show any data at all.

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