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Agents monitoring

Added by reheno side almost 11 years ago

Hi,

I monitoring agents on dashboard, is it possible to me to log out them with out any conversation or telling them to logout?

tnx.


Replies (2)

RE: Agents monitoring - Added by Jefferson Varias almost 11 years ago

Yes you can force Logout the agent,just go to Telephony>Users then click the Info user agentXXX of the agent id that you want to logout and click Force Logout.

Thanks!

RE: Agents monitoring - Added by reheno side almost 11 years ago

hi jefferson,

tnx a lot...

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