Agents Hear a lot rings along with live customers,
Replies (2)
RE: Agents Hear a lot rings along with live customers,
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Added by DialerWala.com provide support for Goautodial and elastix over 6 years ago
Most of the time it is from VOIP side. I will give you one demo account. Can you please test it on that account ?
If you still face problem ,You can use this group to get support on whatsapp.Add us
https://chat.whatsapp.com/57W3RU1NP3fF4ilTA8dOr0
Best Regards,
Dialerwala
RE: Agents Hear a lot rings along with live customers,
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Added by Ankit Aparajey over 6 years ago
Hello,
this is know as FAS (False Answering Service) this is introduced by vendors/carrier to bill you few extra bucks. usually Goautodial/Vicidial disconnect the call if answering machine detection is on AMD can drop calls in answering machine or ring is head by the dialer, but it detects these things after few seconds so vendor is having high ground to charge you extra amount for connected calls. but in your case I suspect that you have turned off AM so calls are transferred to your agent and once agent is on the line dialer is not going to drop the call. This Ring could be 2-3 minutes recording after which call will get dropped automatically.
you can contact us if you want premium voip routes for your center.
If you have any query, please feel free to reach my team.
Thank You
incorpus TeleNetworks
Skype : incorpus.support
email : sales@incorpus.in