GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

03/17/2021

08:21 PM Version4 Feature #8616 (Closed): I can not get any customer info on Agent login page

Hi,
This issue/bug tracker is meant for bugs, feature request and issues related to the GOautodial CE ISO, system ... Levy Ryan Nolasco

03/12/2021

10:45 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: UserGroup and Carrier Issues

Hi,
Did you check if they have different dial prefix. You can create dial prefix for A, B and C alone. Levy Ryan Nolasco

02/16/2021

03:34 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Help!!! How to create a Reminder campaign

Hi,
Try this.
HowTo Setup Survey Campaign (Press 1 Survey)
1. Login on your admin portal and on the side menu ... Levy Ryan Nolasco

02/15/2021

12:22 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Help!!! How to create a Reminder campaign

Hi,
Can you elaborate more on your concern. Levy Ryan Nolasco

02/09/2021

06:42 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Auto-dialing does not work.

Hi,
Please set the minimum hopper level: 50 or more. Check the campaign hopper as well before you do autodial Levy Ryan Nolasco

02/08/2021

01:03 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Help!!! Can't make the name of the companies in Cyrillic

Hi,
We will look into this and update you soon. Levy Ryan Nolasco

02/04/2021

12:49 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Has anyone installed v4 in hetzner?

Hi,
Is your V4 server updated to the latest version? Is it a single server? Did you check the connection between h... Levy Ryan Nolasco

01/25/2021

09:35 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Hello, Force Reset Leads on Hopper doesn't work.

Hi,
Is your dialer updated to the latest version? If not please use this [[HOWTO_Update_latest_version_via_Github]] Levy Ryan Nolasco

01/21/2021

10:48 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: No sound for call waiting

@Alfred
Try the following:
1. Install dahdi
2. Disable app Konference
3. Enable Meetme app
4. Reboot your ser... Levy Ryan Nolasco

09:56 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Nat configuration

Hi,
You might want to check your iptables eth1 settings if your using eth1 as private NIC, You can also try settin... Levy Ryan Nolasco