GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

01/23/2020

08:14 PM GOautodial Omni-channel Contact Center Suite Open discussion: RE: VM Button not working

Hi,
You first need to upload an audio file then on the Campaign advance settings set the following:
Answering M...

01/22/2020

07:08 AM GOautodial Omni-channel Contact Center Suite Bug #7861: Manual Alt Dial

To replicate this issue follow the steps below.
1. Create a Manual dial/Autodial Campaign and set the Manual Alt D...

05:02 AM GOautodial Omni-channel Contact Center Suite Bug #7861 (In Progress): Manual Alt Dial

Hi sir Chris,
Manual Alt Dial is not working. Please see the screenshot.
1. When it is enabled on agent UI you ...

01/09/2020

08:10 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Goautodial redirecting supervisor to agent panel

Hi,
Make sure the user level is 7 or more.

01/08/2020

08:24 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: I need help to config the carrier for my GoAutoDial CE V4

Please refer to this forum thread https://goautodial.org/boards/20/topics/14214

08:17 AM GOautodial Omni-channel Contact Center Suite Feature #7852 (In Progress): LiveHelperChat - Departments

Hi sir Alex,
May we request that there should be 2 default departments in LHC. Sales and Customer Service. Created...

01/07/2020

03:48 PM GOautodial Omni-channel Contact Center Suite Bug #7846 (Closed): List Wizard Campaign and Options Alignment

Hi,
Please check our List Wizard. The Campaign selection and option to activate is not aligned.
!list_wizard_ne...

11:11 AM GOautodial Omni-channel Contact Center Suite Bug #7840 (Closed): Caller ID name issue

Hi,
This issue/bug tracker is meant for bugs, feature request and issues related to the GOautodial CE ISO, system ...

08:28 AM GOautodial Omni-channel Contact Center Suite Bug #7564: Newgoce (custom fields appearing on new list ID)

Hi sir Chris,
Please try List ID 2000.

01/06/2020

09:00 AM GOautodial Omni-channel Contact Center Suite Feature #7834 (Rejected): While calling inbound in Goautodial which api will hit in v3 of GOautodial.

This issue/bug tracker is meant for bugs, feature request and issues related to the GOautodial CE ISO, system install...