GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

Today

06:44 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Certified - Softphone

Hi,
Did you update your GOautodial web files and GOautodial DB? Make sure to backup up before you update....

06:37 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: survey press 1 campaign

Please provide the following information:
1. Your Survey Call flow (example what will happen if customer heard the...

06:36 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Issue in Agent login Screen

md mahbub wrote:
> i am facing this issue.
Hi please go over our tutorials. Make sure to post your settings as well.

06/24/2019

02:53 PM Version4 Bug #7410 (In Progress): newgocev4 (Usergroup Settings and Permission)

Sir Chris,
Please check the usergroup permission that affects the Dashboard/Realtime Agents Monitoring. We can vie...

06/20/2019

08:40 AM Version4 Feature #7510 (Resolved): Survey Campaign Additional Settings

Hi sir Thom,
It works well. I put 000 and it went back to 1. Thanks!

06/19/2019

03:52 PM Version4 Feature #7510 (In Progress): Survey Campaign Additional Settings

Thanks sir Thom.
It works well on campaign wizard. Setting it to blank and clicking next will set it back to 1 or ...

06/18/2019

02:57 PM Version4 Feature #7510: Survey Campaign Additional Settings

4. Campaign Autodial Ratio/Level should adjust according to what is set on the server settings Max Trunks. - *Working...

10:44 AM Version4 Feature #7510 (In Progress): Survey Campaign Additional Settings

Hi sir Thom,
May pending pa po.
4. Campaign Autodial Ratio/Level should adjust according to what is set on the ...

06/14/2019

03:46 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Voice in predictive

Hi,
Can you post your asterisk CLI logs when you encounter such issue.

06/13/2019

04:40 PM GOautodial Omni-channel Contact Center Suite Bug #7502 (In Progress): newgocev4 (Inbound Dashboard and Realtime Call Monitoring)

Hi,
If the call went to an ingroup but not on an agent will still be counted on the "Inbound Calls Today?". Call M...