GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

01/14/2021

03:19 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Phone problem

Hi,
These links might help you
https://goautodial.org/boards/3/topics/19122
https://goautodial.org/boards/3/to... Levy Ryan Nolasco

01/07/2021

09:24 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Problem Imbound Audio

Hi,
Can you post the Asterisk logs when this happens. Levy Ryan Nolasco

09:22 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: My softphone don't ring

Hi,
Can you post your Asterisk logs upon login. Levy Ryan Nolasco

09:21 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: all campaigns

Hi,
What can you see when you Export Report on that campaign? Can you post your Campaign basic settings. Levy Ryan Nolasco

01/22/2020

08:14 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: VM Button not working

Hi,
You first need to upload an audio file then on the Campaign advance settings set the following:
Answering M... Levy Ryan Nolasco

07:08 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #7861: Manual Alt Dial

To replicate this issue follow the steps below.
1. Create a Manual dial/Autodial Campaign and set the Manual Alt D... Levy Ryan Nolasco

05:02 AM GOautodial Open Source Omni-channel Contact Center Suite Bug #7861 (Closed): Manual Alt Dial

Hi sir Chris,
Manual Alt Dial is not working. Please see the screenshot.
1. When it is enabled on agent UI you ... Levy Ryan Nolasco

01/09/2020

08:10 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Goautodial redirecting supervisor to agent panel

Hi,
Make sure the user level is 7 or more. Levy Ryan Nolasco

01/08/2020

08:24 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: I need help to config the carrier for my GoAutoDial CE V4

Please refer to this forum thread https://goautodial.org/boards/20/topics/14214 Levy Ryan Nolasco

08:17 AM GOautodial Open Source Omni-channel Contact Center Suite Feature #7852 (In Progress): LiveHelperChat - Departments

Hi sir Alex,
May we request that there should be 2 default departments in LHC. Sales and Customer Service. Created... Levy Ryan Nolasco