GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

10/11/2019

05:35 PM GOautodial Omni-channel Contact Center Suite Open discussion: RE: webrtc problem

Hi,
Please post your asterisk CLI logs while attempting a call.

12:57 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Problem with Listen - Barge Goautodial x64

Hi,
This thread is 5 years ago. Please post a new one and include your GoAutoDial software version and details.

10/10/2019

03:30 PM GOautodial Omni-channel Contact Center Suite Bug #7667 (Closed): Dashboard - Sale (Custom Disposition)

Hi sir Alex,
Thanks for the update. It works well now.
!cdsale6.png!

10/09/2019

01:32 PM GOautodial Omni-channel Contact Center Suite Bug #7667 (Closed): Dashboard - Sale (Custom Disposition)

Hi,
Please check this issue. Custom Disposition marked as Sale is not being displayed/counted on the Dashboard Sal...

09/30/2019

01:06 PM GOautodial Omni-channel Contact Center Suite Open discussion: RE: How to setup static ip and dns on goautodial 4

Hi,
If you already installed GOautodial 4. This link might help you.
https://goautodial.org/boards/20/topics/14214

09/27/2019

09:30 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Listen-in, Barge-in Features

Hi,
The user/admin you are using must have a phone extension assigned to it. What is the asterisk cli log when you...

09:26 AM GOautodial Omni-channel Contact Center Suite Bug #7444 (Closed): Newgocev4 Local Transfer Issue

This issue is verified and now working.

09/24/2019

12:10 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Live call without any sound

When your agent login do they hear the voice prompt "You are the only person in this conference?", Can you post your ...

10:19 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: how to create phones for agents with version 4.

What are you trying to accomplish? Please elaborate more on your concern for us to help you better.

09/20/2019

03:42 PM Version4 Bug #7650 (Closed): GoAPIv2 Campaign Bug - Disable Alter Customer Phone

Hi,
Phone number is still showing on the Agent interface even if HIDE is selected on the Disable Alter Customer Ph...