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Kristian Antiligando

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01/16/2020

08:25 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: How can we call numbers with DNC status ? (autodial )
Hi,
Kindly make sure to always reset the hopper after adding a new status on the "Dial Status" to allow the system...

01/15/2020

08:35 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Caller ID Name Issue
Hello,
Ideally, this will depend on the VoIP provider if they are accepting CALLER NAME or just the basic CALLERID...
08:32 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Auto dial is not working
Hello,
We actually have an update on the link below. Please review it for your reference.
https://goautodial.o...

11/27/2019

06:29 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: No notification for inbound calls - agent screen
Hello,
I agree. We don't have this yet on the latest version. Would you like to sponsor the development of this pr...
07:01 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Setting up multi-server goautodial
Hello,
Hope this helps. Please follow the link below on how you can do the clustering.
https://goautodial.org/...

11/07/2019

06:26 PM GOautodial Omni-channel Contact Center Suite Bug #7715 (Closed): Agent Time Detail (Export Report)
Hi Team,
Please have a look at our call reports "Agent time detail". The data is displaying on our portal but the ...

11/06/2019

08:44 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: stuck on: Logging in to your phone. Please wait...
Hi,
Could you help us answer the questions below so we can point you in the right direction?
1. Have you alread...

10/03/2019

08:41 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Listen-in, Barge-in Features
Hi,
The way I see it is normal. If in case the listen and barge feature isn't working, simply recreate the admin u...

09/19/2019

07:53 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: zero lead in hopper
Hello,
Could be due to incomplete fields like Phone Code when uploading leads. Please check tutorial below for you...

09/18/2019

01:34 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Asterisk issues new install
Hi,
We did a gitpull test to our test server and found no issue in it. Meanwhile, could you answer the questions...

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