At long last! After almost 8 years of staying with the 1.X version of Redmine, we got the chance to upgrade to the latest stable version (3.4.6)! Thank you Redmine!
Here's an online preview demo for our upcoming version 4: https://demov4.goautodial.com.
Username: demo Password: gaddemo
Username: agent007 Password: jamesbond
No need for a softphone or hardphone thanks to webRTC. :)
System is still in heavy development. Currently in beta stages are:
Messaging (agent to agent)
Feel free to browse or change any settings. The online preview demo automatically reverts back to it's original configuration everyday.
Here are some screenies:
The first open source multi-channel contact center web application is started by the GOautodial team. Called the "GOautodial app", a modern standards based web app that provides voice and non-voice contact center features.
Multi-channel contact center application (voice and non-voice):
- Predictive dialer + Inbound IVR and ACD
- Ticketing system
- Live chat
- Social media
- CRM type application
Responsive design supporting major web browsers
Drag and drop dashboard
Modular plugin based system
Reports and analytics
Bootstrap 3 CSS framework
Google Material Design
Live Helper Chat
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