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Bug #9179

closed

Agent login failure

Added by James King over 1 year ago. Updated over 1 year ago.

Status:
Rejected
Priority:
Immediate
Category:
Bugs
Target version:
-
Start date:
11/22/2022
Due date:
% Done:

0%

Estimated time:

Description

Hi all ,

I have been trying to run GOautodial V.4 but facing only one issue

I installed from ISO image and all configuration went good,

Kamailio is ok
RTPengine OK
FQDN Ok
SQL Ok
SSL certificate Ok

When i try to login as agent, i have to press login to dialer 2 times , then i hear myself without establishing a call .
Then i have to dial any number to close this session , then when i press dial again nothing happens .

I have been tracing this issue for a long time , the only thing i noticed is this error at the kamailio after agent login and pressing login to dialer

Nov 21 02:35:46 techurity2.ddns.net /usr/sbin/kamailio1871: NOTICE: acc [acc.c:295]: acc_log_request(): ACC: transaction answered: timestamp=1668990946;method=INVITE;from_tag=as703b93be;to_tag=849leeqhe2;call_id=:5070;code=200;reason=OK;src_user=5164536886;src_domain=127.0.0.1;src_ip=127.0.0.1;dst_ouser=1633365789;dst_user=al4bnjlh;dst_domain=gpet5a91c3va.invalid

when agent logout or close the test call. this i see at kamailio log
Nov 21 02:41:15 myserver /usr/sbin/kamailio1871: NOTICE: acc [acc.c:295]: acc_log_request(): ACC: transaction answered: timestamp=1668991275;method=BYE;from_tag=as367d2483;to_tag=hfkvdsg1gi;call_id=:5070;code=200;reason=OK;src_user=5164536886;src_domain=127.0.0.1;src_ip=127.0.0.1;dst_ouser=1633365789;dst_user=al4bnjlh;dst_domain=gpet5a91c3va.invalid

Please i need urgent help about my issue.

Actions #1

Updated by Wittie Manansala over 1 year ago

  • Status changed from New to Rejected

Hi,

This issue/bug tracker is meant for bugs, feature request and issues related to the GOautodial CE ISO, system installation and the GOautodial applications (GOadmin, GOreports and GOagent). To get help from the community, please post your concerns in our forum board at https://goautodial.org/projects/goautodialce/boards/3

Thanks

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