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Feature #8699
closed
Unable to do outbound calls
Start date:
06/02/2021
Due date:
06/04/2021
% Done:
0%
Estimated time:
24.00 h
Description
I have two issues.
First is whenever I login as an agent. I get disconnected quite often. Around every 30-60 seconds. It usually happens after submitting a disposition.
I tried commenting out rtptimeout=60 in /etc/asterisk/sip.conf and doing sip reload but no dice.
Second, whenever placing a call once logged in as an agent, it goes to 'Waiting for ring..' but nothing happens. Nothing rings, the other end don't ring and the logged in SIP phone of the agent don't ring.
To be clear dialing out from a SIP connected phone (soft or physical) works perfectly fine. I can dial 1 416 967 1111 with no problems. Dialing that same number when logged in as an agent produces nothing.
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