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Bug #2163

closed

Problem with agent loging

Added by sanae sana over 8 years ago. Updated almost 8 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Category:
-
Target version:
-
Start date:
07/17/2015
Due date:
% Done:

100%

Estimated time:

Description

I installed the new version 3.3 goautodial
and whenever I have a preblem with an agent , the campaign is off and it gives the identifier of the agent.
You'll find an image that decribe my problem.
Please help me and even I delete the same user and the phone and I said the problem remains as it is.
Thank you in advance


Files

agent002.png (38.7 KB) agent002.png sanae sana, 07/17/2015 07:08 AM
Actions #1

Updated by Bayardo Sanchez over 8 years ago

i have a same problem

Actions #2

Updated by Alan Dalmo about 8 years ago

sanae sana wrote:

I installed the new version 3.3 goautodial
and whenever I have a preblem with an agent , the campaign is off and it gives the identifier of the agent.
You'll find an image that decribe my problem.
Please help me and even I delete the same user and the phone and I said the problem remains as it is.
Thank you in advance

In dashboard go to Telephony>Users find user and click on the link at the end of the line, after Force Logout.

If an error message in the database , perform the database asterisk below this command to create the table

CREATE TABLE `go_agent_sessions` (
`agent_session_id` int(11) NOT NULL auto_increment,
`sess_agent_user` varchar(25) collate utf8_unicode_ci NOT NULL,
`sess_agent_phone` varchar(25) collate utf8_unicode_ci NOT NULL,
`sess_agent_status` varchar(25) collate utf8_unicode_ci NOT NULL,
PRIMARY KEY (`agent_session_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

Actions #3

Updated by Levy Ryan Nolasco almost 8 years ago

  • Status changed from New to Closed
  • Assignee set to sanae sana
  • % Done changed from 0 to 100
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