GOautodial Omni-channel Contact Center Suite

Have you restarted Kamailio when you edited /etc/kamailio/tls.cfg for your FQDN SSL certificate?

yes! same result!

this my tls.cfg:

[server:default]
method = TLSv1
verify_certificate = no
require_certificate = no
private_key = /etc/pki/tls/private/localhost.key
certificate = /etc/pki/tls/certs/localhost.crt

Linda Rossi wrote:

"Login to Dialer" make websock connection error "4443/' failed: Error in connection establishment: net::ERR_CERT_AUTHORITY_INVALID".

Looks like your SSL certificate is not valid for your FQDN. Is this self generated? Have you tried reverting back to the default install and dialing from there?

i have followed the "GOautodial v4 Getting Started Guide", with custom FQDN and custom ip address, more than one time

but nothing!

Try doing it without your FQDN. Based from the error messages, that's where the problem lies. Afterwards, we can help you step by step on how to use your FQDN.

i have tried one more time with steps:

- install v4 iso (without OS update)
- custom only ip address
- create user
- create campaign
- create list
- agent login

but same result!

Can you post the contents of "goCRMsettings.php":

cat /var/www/html/php/goCRMsettings.php

Can you also post the screenshot of your webRTC settings page?

this my /var/www/html/php/goCRMsettings.php:

define ('gourl', 'https://192.168.0.31/goAPIv2');
define ('goUser', 'goAPI');
define ('responsetype', 'json');

?>

in attach, webrtc settings

Hi,

Try to check kamailio service.

service kamailio status

if its failed try to run this:
service kamailio restart

And try to login.

Thanks

kamailio is active (in attach)

Now try to create a new user or agent and try to login. If still an error please provide us asterisk CLI log.

Thanks

create "agent002" and login, but nothing

in attach, ERR_CERT_AUTHORITY_INVALID and asterisk CLI

no error in asterisk CLI

Can you attach the following files?

/etc/kamailio/kamailio.cfg
/etc/kamailio/tls.cfg

in attach required files

Everything looks good on the config files. Not really sure why you're getting "4443/' failed: Error in connection establishment: net::ERR_CERT_AUTHORITY_INVALID".

is it only mine issue?!?! :-((

have you tried with your new recent iso installation?!

That's correct. We can't replicate the issue you're having even with a new install via ISO.

solved! it's depend of antivirus, SSL/TLS control!