Features

Call Management

  • Dedicated Direct Calling User Extensions
  • Personal Voicemail & Team VoiceMail
  • Outbound Calls - Manual, Preview and Predictive
  • Inbound calls - Automated Call Distribution (ACD)
  • Blended calls (Inbound, Outbound)
  • Scheduled callbacks (Manual & Auto)
  • 3-way Conference and Call Transfers
  • Interactive voice response (IVR) with Campaign/Queue
  • Broadcast and Survey Dialing

Campaign Management

  • Multi-Lead List per Campaign
  • Agents Allocated Simultaneously Multiple Campaigns
  • Campaign Defined Scripts
  • Custom Caller ID - Campaign Specific
  • Custom Call Statuses and Call Dispositions
  • Hotkeys for quick hangup and call dispositions
  • Filter Leads (Dynamically Exclude Numbers from Lists)

Compliance

  • US, UK and Australia telemarketing compliance
  • Drop timer with safe-harbor message for FTC compliance

Call Recording & Voice Log Storage

  • Full Call Recordings or on-demand
  • Option to Store Call Recordings on your own FTP server

Lead Management

  • Upload and download of customer lists
  • Leads Filtering
  • Leads Recycle
  • Internal DNC and Blacklist
  • Leads Timezone Restrictions

Supervisor Management

  • Real-time Dashboard
  • Listen-in, Barge-in
  • Force Log-out
  • Reports and Analytics

Team Management

  • Multi-Group, Multi-Campaign Assignments
  • Skill-Rating based Agent priority routing
  • Support Remote and Mobile Workers