GOautodial Unified App Started

The first open source multi-channel contact center web application has been started by the GOautodial team. Called the "GOautodial app", a modern standards based web app that provides voice and non-voice contact center features.
Added by Demian Biscocho almost 2 years ago

The first open source multi-channel contact center web application is started by the GOautodial team. Called the "GOautodial app", a modern standards based web app that provides voice and non-voice contact center features.

Major Features:

Multi-channel contact center application (voice and non-voice):

  1. Predictive dialer + Inbound IVR and ACD
  2. Ticketing system
  3. Live chat
  4. SMS
  5. Fax
  6. Email
  7. Social media
  8. CRM type application

Responsive design supporting major web browsers
Drag and drop dashboard
Modular plugin based system
Reports and analytics

Technologies:

Bootstrap 3 CSS framework
Google Material Design
WebRTC
Angular
JQuery
Code Igniter
Asterisk
Vicidial
Kamailio
CreamyCRM
OSticket
Live Helper Chat
Hylafax


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