Bug #278

Wedo Manual Dial issue

Added by Kristian Antiligando about 1 year ago. Updated about 1 year ago.

Status:Closed Start date:04/16/2012
Priority:High Due date:
Assignee:Chris Lomuntad % Done:

0%
Category:- Spent time: -
Target version:-

Description

Hi Chris,

We have an issue with WedoMetro with regards to the Manual Dialing of agents.
Still the agents can do manual dial even without pressing the Pause/Resume Button.
This may be the reason why agents are complaining that they experiencing overlapping of calls.

Just to make sure we also tested this issue with our Cloud Clients and the system works fine.
Please see a sample screenshot using our cloud service. We need to take effect as well on Wedometro

Thank you
Kristian

Manual_Dialing.png (121.3 kB) Kristian Antiligando, 04/16/2012 09:02 pm

History

#1
Updated by Kristian Antiligando about 1 year ago

  • Status changed from New to Closed

Closed issue

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