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Cant Login into the system

Added by Mohit Sofat over 10 years ago

Sir i Installed Goautodial 3.0 32 bit release on my virtual machine. Its working prefect until i change the admin Phone login and password. After that i am unable to login in the web interface of Goautodial . I have not changed the password of the Admin. Also agents are not able to login it says Login Failed. I checked the mysql Vicidial_user and checked admin user entry. Password is the default one.

Last Action Log Recorded in goauto db table go_action_log is as follows
action Field shows
Modify

Details field shows
Modify vicidial_user user_id = 3 and vicidal_phones phone_login = 8888

Db Querry field shows the following entry
show columns from vicidial_users where field = \'users_id\' \nshow columns from vicidial_users where field = \'vicidial_user_id\' \nshow columns from vicidial_users where field = \'pass\' \nshow columns from vicidial_users where field = \'full_name\' \nshow columns from vicidial_users where field = \'phone_login\' \nshow columns from vicidial_users where field = \'phone_pass\' \nshow columns from vicidial_users where field = \'user_group\' \nshow columns from vicidial_users where field = \'active\' \nshow columns from vicidial_users where field = \'hotkeys_active\' \nshow columns from vicidial_users where field = \'user_level\' \nUPDATE `vicidial_users` SET `pass` = \'goautodial\', `full_name` = \'Admin\', `phone_login` = \'8888\', `phone_pass` = \'8888\', `user_group` = \'ADMIN\', `active` = \'Y\', `hotkeys_active` = \'1\', `user_level` = \'1\' WHERE `user_id` = 3 \n

After this entry following entries are there

Action field shows
WRONG AUTHENTICATION

Details Field Says
not authenticated

I have not done other thing than changing phone login and phone pass change. Done this on fresh installation so as to check the issue

Please help

admin.JPG (188 KB) admin.JPG Admin Entry
changes.JPG (145 KB) changes.JPG Entry which shows chages are done
logs.JPG (184 KB) logs.JPG Logs

Replies (4)

RE: Cant Login into the system - Added by Gary Rivers over 10 years ago

Hello,

The default is to have the phone_login and phone_pass blank. Is there an actual extension 8888? I would clear the phone_login and phone_pass fields for admin and try to log in again.

RE: Cant Login into the system - Added by Demian Biscocho over 10 years ago

Looks like you have changed the user level of "goautodial" from 9 to 1. Only admin users with level 8 and higher can login to the GOadmin page.

RE: Cant Login into the system - Added by IT Markaz over 7 years ago

Hi,
Follow this to update user level when you have user level 1 it means you have set admin to agent level raise the level to 9 so admin user can login into admin portal.

mysql -p

use asterisk

update vicidial_users set user_level='9' where user='admin';

Regards,
-Mansur

RE: Cant Login into the system - Added by Aymeric Roussel almost 7 years ago

I have just installed goautodial, and first thing I've done is to change the admin web password.
This simple action changes admin level from 9 to 1.
Just modifying admin user without changing anything, and checking that userlevel is set to 9 in select tab, level is always changed to 1.

So : don't modify admin user, or don't forget to update db with user level=9.

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