Cant Login into the system
Added by Mohit Sofat over 10 years ago
Sir i Installed Goautodial 3.0 32 bit release on my virtual machine. Its working prefect until i change the admin Phone login and password. After that i am unable to login in the web interface of Goautodial . I have not changed the password of the Admin. Also agents are not able to login it says Login Failed. I checked the mysql Vicidial_user and checked admin user entry. Password is the default one.
Last Action Log Recorded in goauto db table go_action_log is as follows
action Field shows
Modify
Details field shows
Modify vicidial_user user_id = 3 and vicidal_phones phone_login = 8888
Db Querry field shows the following entry
show columns from vicidial_users where field = \'users_id\' \nshow columns from vicidial_users where field = \'vicidial_user_id\' \nshow columns from vicidial_users where field = \'pass\' \nshow columns from vicidial_users where field = \'full_name\' \nshow columns from vicidial_users where field = \'phone_login\' \nshow columns from vicidial_users where field = \'phone_pass\' \nshow columns from vicidial_users where field = \'user_group\' \nshow columns from vicidial_users where field = \'active\' \nshow columns from vicidial_users where field = \'hotkeys_active\' \nshow columns from vicidial_users where field = \'user_level\' \nUPDATE `vicidial_users` SET `pass` = \'goautodial\', `full_name` = \'Admin\', `phone_login` = \'8888\', `phone_pass` = \'8888\', `user_group` = \'ADMIN\', `active` = \'Y\', `hotkeys_active` = \'1\', `user_level` = \'1\' WHERE `user_id` = 3 \n
After this entry following entries are there
Action field shows
WRONG AUTHENTICATION
Details Field Says
not authenticated
I have not done other thing than changing phone login and phone pass change. Done this on fresh installation so as to check the issue
Please help
admin.JPG (188 KB) admin.JPG | Admin Entry | ||
changes.JPG (145 KB) changes.JPG | Entry which shows chages are done | ||
logs.JPG (184 KB) logs.JPG | Logs |
Replies (4)
RE: Cant Login into the system - Added by Gary Rivers over 10 years ago
Hello,
The default is to have the phone_login and phone_pass blank. Is there an actual extension 8888? I would clear the phone_login and phone_pass fields for admin and try to log in again.
RE: Cant Login into the system - Added by Demian Biscocho over 10 years ago
Looks like you have changed the user level of "goautodial" from 9 to 1. Only admin users with level 8 and higher can login to the GOadmin page.
RE: Cant Login into the system - Added by IT Markaz over 7 years ago
Hi,
Follow this to update user level when you have user level 1 it means you have set admin to agent level raise the level to 9 so admin user can login into admin portal.
mysql -p
use asterisk
update vicidial_users set user_level='9' where user='admin';
Regards,
-Mansur
RE: Cant Login into the system - Added by Aymeric Roussel almost 7 years ago
I have just installed goautodial, and first thing I've done is to change the admin web password.
This simple action changes admin level from 9 to 1.
Just modifying admin user without changing anything, and checking that userlevel is set to 9 in select tab, level is always changed to 1.
So : don't modify admin user, or don't forget to update db with user level=9.