GOautodial Open Source Omni-channel Contact Center Suite

post your carrier settings

also post the cli log

step to go to cli
ssh the server using tool putty.
then type asterisk -vvvvvvr for asterisk cli

now make a call you can see the realtime logs, copy and paste it here

regards
striker
www.striker24x7.blogspot.com

Thank you,

The cli log when i made call
;

[Jun 19 11:47:12] -- Executing [15147488747@default:1] AGI in new stack
[Jun 19 11:47:12] -- <SIP/8002-00000024>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jun 19 11:47:12] -- Executing [15147488747@default:2] Dial("SIP/8002-00000024", "SIP/MAZAGANIN/15147488747,,tTo") in new stack
[Jun 19 11:47:12] WARNING²⁹⁷⁹⁵: app_dial.c:2345 dial_exec_full: Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)
[Jun 19 11:47:12] Everyone is busy/congested at this time (1:0/0/1)
[Jun 19 11:47:12] -- Executing [15147488747@default:3] Hangup("SIP/8002-00000024", "") in new stack
[Jun 19 11:47:12] Spawn extension (default, 15147488747, 3) exited non-zero on 'SIP/8002-00000024'
[Jun 19 11:47:12] -- Executing [h@default:1] AGI in new stack
[Jun 19 11:47:12] -- <SIP/8002-00000024>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----20-----CHANUNAVAIL---------- completed, returning 0

my carrier:

[MAZAGANIN]
disallow=all
allow=ulaw
allow=alaw
type=peer
canreinvite=no
dtmfmode=rfc2833
context=default
qualify=yes
insecure=invite,port
nat=no
host=38.XXX.XX.103
username=1234
secret=1234

Dialplan entry:
exten => _1XXXXXXXXXX,1,AGI
exten => _1XXXXXXXXXX,2,Dial(SIP/MAZAGANIN/${EXTEN},,tTo)
exten => _1XXXXXXXXXX,3,Hangup()

the cli shows your sip trunk is not registered

go to cli and type below commands

sip show peers
sip show registry

regards
striker
www.striker24x7.blogspot.com

go*CLI> sip show peers
Name/username Host Dyn Forcerport ACL Port Status
8001/8001 192.168.1.100 D N 5062 OK (35 ms)
8002/8002 192.168.1.100 D N 5064 OK (23 ms)
8003/8003 (Unspecified) D N 0 UNKNOWN
8004/8004 (Unspecified) D N 0 UNKNOWN
8005/8005 (Unspecified) D N 0 UNKNOWN
8006/8006 (Unspecified) D N 0 UNKNOWN
8007/8007 (Unspecified) D N 0 UNKNOWN
8008/8008 (Unspecified) D N 0 UNKNOWN
8009/8009 (Unspecified) D N 0 UNKNOWN
8010/8010 (Unspecified) D N 0 UNKNOWN
8011/8011 (Unspecified) D N 0 UNKNOWN
8012/8012 (Unspecified) D N 0 UNKNOWN
8013/8013 (Unspecified) D N 0 UNKNOWN
8014/8014 (Unspecified) D N 0 UNKNOWN
8015/8015 (Unspecified) D N 0 UNKNOWN
8016/8016 (Unspecified) D N 0 UNKNOWN
8017/8017 (Unspecified) D N 0 UNKNOWN
8018/8018 (Unspecified) D N 0 UNKNOWN
8019/8019 (Unspecified) D N 0 UNKNOWN
8020/8020 (Unspecified) D N 0 UNKNOWN
MAZAGANIN/15143169629 38.127.67.103 N 5060 UNREACHABLE

go*CLI> sip show registry
Host dnsmgr Username Refresh State Reg.Time
38.127.67.103:5462 N 15143169629 24 Registered Mon, 19 Jun 2017 12:23:59
1 SIP registrations.

sip show peers shows that your sip trunk is in unreachable.

"MAZAGANIN/15143169629 38.127.67.103 N 5060 UNREACHABLE"

1.make sure your dialer have internet to reach 38.127.67.103
2.if any firewal/router in your office , then open ports UDP 5060 & UDP 10000to20000

regards
striker
www.striker24x7.blogspot.com

Where can I find port 5060, because the port I configured on sip.conf or in carrier is the 5462.

Hi,
now it gives me

Name/username Host Dyn Forcerport ACL Port Status
8001/8001 192.168.1.100 D N 5062 OK (30 ms)
8002/8002 192.168.1.133 D N 54481 OK (3 ms)
8003/8003 192.168.1.181 D N 50733 OK (8 ms)
8004/8004 192.168.1.100 D N 5064 OK (23 ms)
8005/8005 (Unspecified) D N 0 UNKNOWN
8006/8006 (Unspecified) D N 0 UNKNOWN
8007/8007 (Unspecified) D N 0 UNKNOWN
8008/8008 (Unspecified) D N 0 UNKNOWN
8009/8009 (Unspecified) D N 0 UNKNOWN
8010/8010 (Unspecified) D N 0 UNKNOWN
8011/8011 (Unspecified) D N 0 UNKNOWN
8012/8012 (Unspecified) D N 0 UNKNOWN
8013/8013 (Unspecified) D N 0 UNKNOWN
8014/8014 (Unspecified) D N 0 UNKNOWN
8015/8015 (Unspecified) D N 0 UNKNOWN
8016/8016 (Unspecified) D N 0 UNKNOWN
8017/8017 (Unspecified) D N 0 UNKNOWN
8018/8018 (Unspecified) D N 0 UNKNOWN
8019/8019 (Unspecified) D N 0 UNKNOWN
8020/8020 (Unspecified) D N 0 UNKNOWN
MAZAGANIN/15143169629 38.127.67.103 N 5462 OK (11 ms)

and the outbound calls still no working

now post yor cli log while making a call

regards
striker
www.striker24x7.blogspot.com

Hi,

Now when I make calls with devices or zoiper, it works.
But when I use manual dial of the interface goautodial it cuts immediately.

the cli log :

[Jun 22 10:40:06] -- Executing [8600051@default:1] MeetMe("Local/8600051@def ault-00000002;2", "8600051,F") in new stack
[Jun 22 10:40:06] > Channel Local/8600051@default-00000002;1 was answered .
[Jun 22 10:40:06] Starting Local/8600051@default-00000002;1 at default,1151 47488747,1 failed so falling back to exten 's'
[Jun 22 10:40:06] Starting Local/8600051@default-00000002;1 at default,s,1 still failed so falling back to context 'default'
[Jun 22 10:40:06] -- Sent into invalid extension 's' in context 'default' on Local/8600051@default-00000002;1
[Jun 22 10:40:06] -- Executing [i@default:1] Playback("Local/8600051@default 00000002;1", "invalid") in new stack
[Jun 22 10:40:06] - <Local/8600051@default-00000002;1> Playing 'invalid.gsm ' (language 'en')
[Jun 22 10:40:06] Manager 'sendcron' logged off from 127.0.0.1
[Jun 22 10:40:07] Manager 'sendcron' logged on from 127.0.0.1
[Jun 22 10:40:07] -- Executing [58600051@default:1] MeetMe("Local/58600051@d efault-00000003;2", "8600051,Fmq") in new stack
[Jun 22 10:40:07] > Channel Local/58600051@default-00000003;1 was answere d.
[Jun 22 10:40:07] -- Executing [8309@default:1] Answer("Local/58600051@defau lt-00000003;1", "") in new stack
[Jun 22 10:40:07] -- Executing [8309@default:2] Monitor("Local/58600051@defa ult-00000003;1", "wav,20170622-104006_5147488747_12322642_agent001") in new stac k
[Jun 22 10:40:07] Manager 'sendcron' logged off from 127.0.0.1
[Jun 22 10:40:07] -- Executing [8309@default:3] Wait("Local/58600051@default 00000003;1", "3600") in new stack
[Jun 22 10:40:11] - Executing [i@default:2] Hangup("Local/8600051@default-0 0000002;1", "") in new stack
[Jun 22 10:40:11] Spawn extension (default, i, 2) exited non-zero on 'Local /8600051@default-00000002;1'
[Jun 22 10:40:11] -- Executing [h@default:1] AGI in new stack
[Jun 22 10:40:11] -- <Local/8600051@default-00000002;1>AGI Script agi://127. 0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jun 22 10:40:11] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-00000002;2'
[Jun 22 10:40:11] -- Executing [h@default:1] AGI in new stack
[Jun 22 10:40:11] -- <Local/8600051@default-00000002;2>AGI Script agi://127. 0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, r eturning 0

exten => _1XXXXXXXXXX,1,AGI
exten => _1XXXXXXXXXX,2,Dial(SIP/MAZAGANIN/${EXTEN},,tTo)
exten => _1XXXXXXXXXX,3,Hangup()

By default vicidial puts "1" as country code (for USA). Either replace "1" by "X" (on manual dial screen) or remove "1" from dialplan pattern.

exten => _5XXXXXXXXX,1,AGI
exten => _5XXXXXXXXX,2,Dial(SIP/MAZAGANIN/${EXTEN},,tTo)
exten => _5XXXXXXXXX,3,Hangup()