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Inbound Call not coming to agent

Added by Tarequl Islam over 7 years ago

Hi,

i can see incoming call in queue and agents are waitng for call, but no agent any call.

[amber01]
disallow=all
allow=gsm
allow=ulaw
type=friend
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=port,invite
nat=yes
host=xxxxxxx
username=xxx
secret=xxx
allow=alaw
allow=g729

exten => _X.,1,AGI
exten => _X.,2,Set(CALLERID="09611242424")
exten => _X.,3,Dial(SIP/${EXTEN:2}@amber01,,tTo)
exten => _X.,4,Hangup

This is my cli

[Dec 10 16:49:16] VERBOSE2926 netsock2.c: [Dec 10 16:49:16] == Using SIP RTP CoS mark 5
[Dec 10 16:49:16] VERBOSE16817 pbx.c: [Dec 10 16:49:16] -- Executing [09611242424@trunkinbound:1] AGI in new stack
[Dec 10 16:49:16] VERBOSE16817 res_agi.c: [Dec 10 16:49:16] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi
[Dec 10 16:49:16] VERBOSE16817 res_agi.c: [Dec 10 16:49:16] -- AGI Script Executing Application: (Monitor) Options: (wav,/var/spool/asterisk/monitor/MIX/20161210164916_09611242424_09611699592)
[Dec 10 16:49:16] VERBOSE16817 res_agi.c: [Dec 10 16:49:16] -- <SIP/amber01-00000026>AGI Script agi-DID_route.agi completed, returning 0
[Dec 10 16:49:16] VERBOSE16817 pbx.c: [Dec 10 16:49:16] -- Executing [99909*6***DID@default:1] Answer("SIP/amber01-00000026", "") in new stack
[Dec 10 16:49:16] VERBOSE16817 pbx.c: [Dec 10 16:49:16] -- Executing [99909*6***DID@default:2] AGI in new stack
[Dec 10 16:49:16] VERBOSE16817 res_agi.c: [Dec 10 16:49:16] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[Dec 10 16:49:17] VERBOSE16817 res_agi.c: [Dec 10 16:49:17] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Dec 10 16:49:17] VERBOSE16817 res_agi.c: [Dec 10 16:49:17] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Dec 10 16:49:19] DEBUG16817 res_musiconhold.c: Music on Hold class 'default' not found in memory
[Dec 10 16:49:19] DEBUG16817 res_musiconhold.c: Music on Hold class 'default' not found in memory
[Dec 10 16:49:22] VERBOSE16817 res_agi.c: [Dec 10 16:49:22] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Dec 10 16:49:22] VERBOSE16817 res_agi.c: [Dec 10 16:49:22] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Dec 10 16:49:22] VERBOSE16817 res_agi.c: [Dec 10 16:49:22] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Dec 10 16:49:22] VERBOSE16817 res_agi.c: [Dec 10 16:49:22] -- Playing 'generic_hold' (escape_digits=) (sample_offset 0)
[Dec 10 16:49:28] DEBUG16817 res_musiconhold.c: Music on Hold class 'default' not found in memory
[Dec 10 16:49:28] DEBUG16817 res_musiconhold.c: Music on Hold class 'default' not found in memory
[Dec 10 16:50:02] VERBOSE17878 manager.c: [Dec 10 16:50:02] Manager 'sendcron' logged on from 127.0.0.1
[Dec 10 16:50:02] VERBOSE[17878] manager.c: [Dec 10 16:50:02] Manager 'sendcron' logged off from 127.0.0.1
[Dec 10 16:50:02] VERBOSE17880 manager.c: [Dec 10 16:50:02] Manager 'sendcron' logged on from 127.0.0.1
[Dec 10 16:50:03] VERBOSE[17880] manager.c: [Dec 10 16:50:03] Manager 'sendcron' logged off from 127.0.0.1
[Dec 10 16:50:07] VERBOSE17991 manager.c: [Dec 10 16:50:07] Manager 'sendcron' logged on from 127.0.0.1
[Dec 10 16:50:07] VERBOSE[17991] manager.c: [Dec 10 16:50:07] Manager 'sendcron' logged off from 127.0.0.1
[Dec 10 16:50:17] NOTICE2926 chan_sip.c: Disconnecting call 'SIP/amber01-00000026' for lack of RTP activity in 61 seconds
[Dec 10 16:50:17] VERBOSE16817 res_agi.c: [Dec 10 16:50:17] -- <SIP/amber01-00000026>AGI Script agi-VDAD_ALL_inbound.agi completed, returning 4
[Dec 10 16:50:17] VERBOSE16817 pbx.c: [Dec 10 16:50:17] == Spawn extension (default, 99909*6***DID, 2) exited non-zero on 'SIP/amber01-00000026'
[Dec 10 16:50:17] VERBOSE16817 pbx.c: [Dec 10 16:50:17] -- Executing [h@default:1] AGI in new stack
[Dec 10 16:50:17] VERBOSE16817 res_agi.c: [Dec 10 16:50:17] -- <SIP/amber01-00000026>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0


Replies (1)

RE: Inbound Call not coming to agent - Added by Kristian Antiligando over 7 years ago

Hi,

I would recommend following the steps of http://goautodial.org/projects/goautodialce/wiki/Howto_Setup_an_Inbound_Campaign_30. Also, try to focus on step 6 (Input your agent log-in credentials).

Regards,
Kristian

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