Bug when placing 2 manual calls in a row

Added by Susi Souza about 1 year ago

Goautodial 3.3 - Agent Interface.

When placing a 1st call using manual dial method, the transfer button is on, but if another manual call gets placed right after, the transfer button stays greyed out.

Any way to fix this issue?

Thanks


Replies (1)

RE: Bug when placing 2 manual calls in a row - Added by Jefferson Varias 11 months ago

Hi,

Can you confirm if you are already engaged on 2 calls? By default you can only make 2 calls, if you are already connected on a 3-way call it is normal that the transfer button will be greyed out. If possible, please provide the steps that you are using to make calls.

Thank you,

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