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another live agent session was open using your user ID

Added by ed dagohoy about 10 years ago

Hi,

After agent login, few minutes after a message prompt appeared."another live agent session was open using your user ID.It has disabled.Click OK tocontinue to the agent screen".Once the agent click OK it will disconnect and relogin again.. then few minutes after issue will encounter again.

Goautodial 3.0
single server

agent.png (10.3 KB) agent.png

Replies (2)

RE: another live agent session was open using your user ID - Added by Demian Biscocho about 10 years ago

Try using the default GOautodial agent UI. Based from your screenshot, your using the default Vicidial agent UI.

RE: another live agent session was open using your user ID - Added by abhishek thakran about 7 years ago

ed dagohoy wrote:

Hi,

After agent login, few minutes after a message prompt appeared."another live agent session was open using your user ID.It has disabled.Click OK tocontinue to the agent screen".Once the agent click OK it will disconnect and relogin again.. then few minutes after issue will encounter again.

Goautodial 3.0
single server

Not able to Login default GOautodial agent UI. It is shows this page is not working. That's why I'm using http://$_ipaddress/agc/viciidial.php.

Please help me. how to open default GOautodial agent UI.

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