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IVR issue

Added by arian rosario over 6 years ago

3.3-1449550800 using aws

i am setting up for the first time an ivr for inbound with goautodial. I am stuck trying to figure out how to allow a caller to enter a specific extension to reach agent rather than just a group? kind of like, "if you know your paty extension you may enter it at any time". Any suggestions?


Replies (2)

RE: IVR issue - Added by Praveen Jaiswal over 6 years ago

u have to transfer the call in did setting to extension instead of Ingroup

RE: IVR issue - Added by Ankit Aparajey over 6 years ago

Hello,

first thing is you need to create an IVR to use it for telling to your customers that they can enter the agent extension when they want. there is 2 ways of doing it.
1. you can configure Inbound-template for accepting DTMF from customers so that calls will get transferred to agent.
2. you can also set it to DID extension and there you need to define extensions you want to allow for inbound calls.

If you have any query, please feel free to reach my team.

Thank You
incorpus TeleNetworks
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